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“### Review for Raman at Xfinity in Rancho Cordova
I recently had the pleasure of being assisted by Raman at the Xfinity store in Rancho Cordova, and she was amazing.
After being told by multiple customer service representatives that I needed my dad present or he needed to call in to make me the primary account holder before I could buy a new phone, I was feeling quite frustrated. My dad was on vacation and trying to coordinate with him while he was driving was a hassle.
Raman took the initiative to find a solution. She explained that she only needed my dad’s approval, so I got him on the phone. After he gave her the account confirmation, we were able to move forward. It might have taken two hours, but because of Raman’s determination and problem-solving skills, I walked out with a new phone.
Raman went above and beyond to ensure I was taken care of, demonstrating excellent customer service and genuine care for her customers. If you go to this location, I highly recommend asking for her. Thank you, Raman, for all of your help. I am truly grateful.”
“I had a great experience at Boost Mobile thanks to Amanda! She was incredibly helpful and knowledgeable, answering all my questions with patience and professionalism. It's always a relief to get assistance from someone who really knows what they're doing. I truly appreciated her help and would definitely recommend asking for her if you visit.”
“The guys are all hardworking and professional! The store is very clean and has a very pleasant atmosphere the minute I walk in, George has helped us many times with getting our phones and the manager is always ready to help us with any extra attention and help we need!”
“I came here today unhappy about my present phone dying on me and having to purchase a new phone, right after paying it off. The young man Axel was very professional, very knowledgeable and very patient. By far the best customer service that I can remember. The other Boost store worker could really learn a few things from Axel. He was so good that I’m see if I can tip him.”
“Huge shoutout to Mikail! Not only did he go above and beyond to make sure I was taken care of, but even his kindness towards my children made us feel more than welcome!! Thanks man!!”
“A continuity of majestic customer service.
A shout for ADRIAN, MALIK, and DAISY.
Thank you guys u made my day.
Wally Jo's THUMBS-UP.”
“I had my Tmoble Samsung Galaxy phone for about 5 days and thought it was time to put a screen lock code on it. I keep all my passwords in Excel. And I must have entered the code into Excel incorrectly!! I took it back Tmobile and the usual factory reset method did not work. Mike at Tmobile took a good deal of time and took quite a few steps to reset my phone. As he told me, the reset only worked because I had my old phone with me and I knew my gmail password. Mike, thanks for saving me from having a very expensive paperweight!”
“This was by far the best experience I've had at a phone store overall. I was helped by Julio. He went above and beyond to make sure my need were met, my concerns were addressed and ensure I was informed of each step and product. He is an amazing individual and employee and has won my long term commitment to T-Mobile! Thank you Julio!”
“This really is your friendly neighborhood computer fix-it shop!!! These guys are affordable and knowledgeable. They really know what they are doing. The gentleman who fixed and upgraded my laptop was patient and very informative. He really took the time to explain to me what he did to my old laptop. I have dealt with them twice and both times it's been stellar service and pricing.”
10:00 AM - 6:00 PM
1860 Prairie City Rd, Folsom
Internet Service Providers
“Lexi was fantastic! We told her what we wanted, she clearly stated our options, and after making our decisions, she got us taken care of and out the door in record time. All while seamlessly serving another customer at the same time. We chose to drive the 45 mins to this location after a terrible experience at our local AT&T store and it was well worth it. Thank you Lexi!”
“Verizon messed up big time when they put an almost $300 dollar charge on our account, for which I wasn’t informed I had signed up for. After being on the phone with customer service for several hours, all they did was credit $75. I went in this store to completely cancel our service because we were just fed up. The manager and reps here were very helpful and they were the reason I did not cancel my services completely. They helped us get our issue resolved and gave us a better and newer service, the service I had initially wanted. Huge thank you to the workers here!!”
“I would like to express my heartfelt gratitude to Jaden for his outstanding assistance in helping me obtain the iPhone 16 pro max. He worked diligently on my case and was able to resolve it efficiently.
From the moment I reached out to him, Jaden was responsive and attentive to my needs. He provided clear explanations about the device and guided me through the entire process, making it much easier for me to make an informed decision. His dedication to ensuring I received my phone as quickly as possible was truly impressive.
I am incredibly grateful for his professionalism and support. Jaden is an exceptional employee, and I wish him continued success in his career.
Thank you once again, Jaden!”
“Amar is the man! Fernando originally helped me assess my situation. After mulling things over, I decided to just get a new device and join the Verizon train. Amar took things from there and made the entire experience smooth. He answered all of my questions, has extensive knowledge on products, policies, accessories, and is just an overall very helpful. I appreciate his time and hard work in getting me in and out within a very timely manner!”
“I disconnected the internet at work and I was having trouble getting reconnected. Of course I called in to customer service and was able to get support right away without a long hold time. Everyone was super nice from Niko (sorry if I misspelled your name) to Mark. Mark checked on my ticket that was open and was very friendly and knew what I was asking even if I didn't. Mark took the time to explain what to look at and do. I had trouble finding our network name and password. Within 20 mins later, Mark called me back and was able to provide that information for me and suggest I call back if I continued to have issues. I know Mark took his time to find the network name and password and that is really appreciated as other companies I've experienced would have just send someone out because it's easier to do instead of doing the research after business hours. Thank you Mark for your patience and help!”
“I first want to say that everyone in the store was very friendly and helpful. But there was one particular employee that stood out the most and that was Brandon. He had great customer service and super friendly to my husband and I. He was able to get our service fixed and get our phones upgraded super fast. I loved how he took those extra steps to make sure that we understood all the changes being made. So a special thanks to Brandon for helping my husband and I.”
“I came in Friday evening to exchange my router and complete a return. I was checked in by the manager Roberto and waited for an employee to help me. The store was a little short staffed and there was a shift change so there wasn’t someone immediately able to help me. This task was standing in between me and dinner so I was a little impatient. I approached Roberto and asked if he could just help me with my transaction and even though there were two other customers to check in and staff that needed help from him he did help get me my task completed and on to dinner!”
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“This Location is nice, clean, has chairs to sit down on, many phones accessories to choose from to purchase, and the Customer Service Rep was friendly and helpful.”