Verizon in Redwood City offers a wide range of services, including the latest mobile phones, 5G home internet, and business solutions. Customers can visit the store in person or choose to place orders online, with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The store aims to provide convenient ways for customers to access their services and products. Reviews highlight both positive and negative experiences. Some customers appreciate the friendly, professional, and patient staff, especially when resolving issues like account lockouts or helping with account recovery. For example, a customer who was locked out of their account due to password issues received quick and kind assistance from an employee named Kevin. Many find Verizon's cell service to be the best, despite it not being the cheapest, with support working well when procedures are followed correctly. However, there are concerns about customer service and store consistency. One customer had difficulty transferring a deceased parent's account despite providing required documents, feeling inadequately assisted. Others express frustration with billing issues, especially with updating payment information or handling expired debit cards. Multiple visits revealed a lack of knowledgeable staff and frequent turnover, making it hard to get proper help. Overall, Verizon Redwood City is seen as a business with good service when issues are managed well but also as a place where customer support can sometimes fall short due to staff turnover and procedural frustrations.
I came in to upgrade my phone. I was helped by Jose who provided excellent customer service. He answered all my questions, explained the entire breakdown of my total and made the whole process as smooth and hassle free as I could have hoped for. I will be sure to make this my go to location. Thanks again!
August 2026
Went today to upgrade a line for my wife. Excellent service from Andrew and clearly laid out our options. So so so much better than the one in Sequoia station. They recently had a remodel or something because the store and logo are different than I remember. I've been a happy customer for 20 years
August 2026
Couldn’t have gone better. Very helpful. Great employee.
