Altura Credit Union is a reputable local credit union that has consistently provided excellent customer service to its members. The bank tellers and staff are described as incredibly friendly, kind, and helpful, making the overall experience at Altura a pleasant one. The sign-up process is reported to be straightforward, and the Altura mobile app is easy to use. The branch locations are clean, professional, and secure, further enhancing the customer experience. Customers have praised the patience, efficiency, and effective communication of the Altura team members, particularly James Perez, who is noted for his exceptional customer service. Altura's fraud prevention measures, such as the text warning alert system, have also been highly appreciated by its members. Overall, Altura Credit Union is regarded as a reliable and trustworthy financial institution that prioritizes the needs of its customers. The credit union has maintained a strong reputation for nearly a decade, with members consistently recommending Altura to those seeking a hassle-free and customer-focused banking experience.
Karla was amazing at helping and explaining to us our new checking account. Thank you for the great customer service!
June 2026
Glad they have a guard. Its in a sketchy area. The lobby and staff are great, it's just the homeless surroundings on magnolia. I only use this one for the drive thru atm
June 2026
Jezzy helped us make some account changes. She was kind, knowledgeable and made the whole experience very easy. Thank you!
