Women's Clothing in Rohnert Park, CA

“I was very pleased with my shopping experience. They had everything I was looking for. And more.I got shoes perfume PJ's and a very nice black enamel bracelet.”

“Update: I finally got lucky and spoke with Roxanne, a Marmot CS Rep, and with her experience she listened to my order problems and she resolved them in a heart beat. Roxanne explained that the CS Staff was short-handed but they would be getting a dozen newly trained CS Reps next week to assist them. For some reason the XL EVODry Clouds Rest Jacket I purchased over two weeks ago was not available anymore so I asked her to go one size down since my last XL Torreys jacket that I purchased a month ago was a little large on me so a Large size should work well with me. Roxanne was nice enough to expedite my shipping due to all of the problems I've had waiting on my order and I appreciate it very much. I've upgraded my star rating from one to four stars due to Roxanne's quick actions although I do believe that Marmot's management was delinquent in their duties to alert their customers on their website to the delays that should have been obvious that were coming due to the lack of staff in their CS group. I would still rate Marmot's Management with One Star since they stuck their proverbial heads in the sand and ignored their Customer's problems! Marmot began from several friends in the 70's who cared about putting out quality products and providing great customer service. I've purchased tents and bags with the Marmot brand over the years and never had a problem, but I've always dealt with online gear sellers and never directly with Marmot. I made the mistake of purchasing recently directly from Marmot with the following expectations as currently stated on their site: Free 3-Day shipping and free returns on all orders. Terms & Conditions Please note: 3-Day shipping is the speed of the shipping. Orders take 1-3 business days to process before they are shipped. Please consider this timeline prior to your purchase. Marmot if you can't meet the shipping parameters you've stated then by all means update your website to state that it may take 2 to 3 weeks to process your orders and don't stick your collective heads in the sand and pretend nothing is wrong... It's now in the 2nd week and soon to be starting my 3rd week for me and I found out they don't have adequate phone service for any semblance of a Customer Service Dept. When I login to my account it still shows "Processing" whatever that means. Your company needs to take lessons from Patagonia and North Face when it comes to how to run a successful business...”

“I've been coming here for the last 3 years my daughter had a sweet 15 she is amazing I love Lulu she is the best she's very understanding with customers and clients always taking her time by appointment this is good for others to understand one another to take our time and show us the best that she has thank you lulu.”