Boot Barn in Santa Rosa honors America's heritage with quality western and work gear for the whole family. Customers praise the store's great customer service and friendly staff. One reviewer bought cowboy boots for their grandson, who loves them. While some customers are satisfied, others had mixed experiences. One customer exchanged a pair of Uggs that were too big, but had to pay an additional $25 for a different style. The employees were helpful with the exchange, but the customer felt they were "squeezed" for more money when purchasing some tops. Additionally, the new Uggs had several buttons fall off on the first day of wear, though the customer felt this was more of an Ugg issue than a Boot Barn problem. Another first-time customer had a positive experience, finding the sales staff very nice and helpful when purchasing a pair of Wrangler jeans as a gift. The reviewer was impressed by the store's massive selection of boots. Overall, Boot Barn is described as a wonderful spot for boots, with a great coupon system that provides $25 coupons for future purchases.
