Metro by T-Mobile is a wireless service provider that has received mixed reviews from customers. While some customers have praised the excellent customer service they received from representatives like Britney, Kathy, and Jose, others have had less positive experiences. At the Madison Ave metro location in North Sacramento, a customer reported encountering a female representative who was perceived as being "sneaky" in trying to get them to pay for something that should have been free. The customer also mentioned issues with long wait times, a lack of air conditioning, and the cleanliness of the display tables. On the other hand, another customer described the customer service at this location as "phenomenal," with the manager Tiare and other employees being very helpful, knowledgeable, and professional in understanding the customer's needs. Overall, the reviews suggest that the quality of service at Metro by T-Mobile can vary, with some customers having a positive experience and others encountering issues. The business appears to have both strengths and areas for improvement in providing a consistent and satisfactory customer experience.
The customer service was good and the employees here are very kind and treat with respect
September 2025
The owner was helpful but couldn’t use his services
December 2024
Went there expecting to pay a lot. But the guy hooked me up with discounts and accessories. Also helped me recover my email. Great service. Nice guy. My go to store for now on.
