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“I had the pleasure of visiting Caesar's Cyclery yesterday where I got top quality service from Caesar Sr. I ended up purchasing a vintage 1970s Schwinn suburban after test riding 3 other commuter bikes of various ages and makes - I'm in love with my choice. With the bike that I chose being older, Caesar Sr. took the time to check the breaks and gears before making the purchase and riding out. He also hooked me up with a used helmet and took the time to adjust the fit for comfort and safety. I was happy to support his local family ran shop! Highly recommend.”
“Best bike shop in Marin! I’ve been getting all my bikes serviced there for over a year now, and contrary to my previous shop in downtown San Rafael (MB) the work is always done correctly for a very fair price. On top of that, the staff is super friendly, and they sell beer—what more can you ask for??”
“A very cool bike shop slightly tucked away from the road, well worth a visit. Thanks Miguel, you were really helpful and patient, and sorted us out with helmets.”
“The great thing about having a local bike shop is their connection to the community leads to better customer service and BB has that going just right. I was on a ride recently and my shifters were annoyingly a bit off. But my loop took me through downtown Novato so I stopped off at BB.
The shop was busy and Devin had several bikes in the repair shop. But he somehow remembered my name and immediately put my bike in a stand and fixed the problem. When I asked how much as I pulled out my CC he said there was no charge and to enjoy my ride. Now that’s customer service that draws return loyalty.
Note: On top of the customer service, they also have most of my favorite bike brands and to top it off a great selection of beers on tap! What more could you ask for in a bike shop?!!”
“Really friendly and helpful staff! They hooked me up with a new tube when I had a flat tire mid way through my bike trip. They also have some great bikes, especially for hauling kids”
“I’ve had my bike serviced twice at the Larkspur New Wheel and the service was fantastic. The technicians obviously care a lot about the quality of their work. I will keep bringing my Gazelle there for service.”
“I love this shop! They fixed my super 73 and made the process so easy.Dave is helpful and checked in every step of the process.Such a cool store too. We love the stickers and shirts!Thank you Dave!!”
“My husband and I visited the store to look for a new road bike. We were impressed with the kind and very informative customer service from Robert who helped us to figure out which model best suited what we were looking for (and explained why). He answered all our random questions and even shared about the local rides and history as we are new to the area!”
“I’m new to cycling and swung by Sunshine Bikes today to get some guidance on my new bike. They were incredibly helpful and patient with my questions, never once making me feel dumb for asking them. I’d recommend them for any bike needs you may have.”
“Rob is hands down the best in the biz! I don't think I've met someone that cares about his customers this much. I brought my bike in for a tune up and he fixed several other issues I didn't even know I had AND included them with my basic tune up!!!”
“Amazing experience renting a gravel bike. Top notch gear, super friendly, and gave great advice where to go and have a great time! Don't even think going anywhere else”
“Best customer service and very professional! They helped us put our bike in a box for a flight to Germany. Would absolutely recommend for anyone wanting to bring their bike with them on vacation. Great selection of tools and practical advice from the entire team”
“Sickest bikes and shop I’ve ever seen. Super friendly service- not that apssive aggresiveness youre used to at every SF shop. Vibes are immaculate, cutest dogs and they got me back riding in 3 minutes all for free. 10/10 will be back”
“Handle bars out of sync. Stopped in on busy day and they fixed quickly with a smile and no charge. Great customer service should be celebrated. Happy to spend my money with you and recommend you.”
“Had a mechanical mid ride and popped in. Johnny was super thorough, accommodating, and wonderful to work with. There was a queue of bikes, but they graciously fit me in and got me rolling again quickly. I was able to catch up to my group and enjoy my day - all thanks to some quality folks focused on making customers happy! Bike is also rolling extra smoothly now.”
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“I had already purchased a bike and wanted to find out what small adjustments I needed to make. I was with John for over 2 hours as he measured and watched how I rode on the trainer. He looked at all aspects including my cleats and shoes. His input was fantastic. What's even more impressive, is that I can email questions and he still will respond and work with me. I highly recommend them.”