Verizon

Mobile Phone Accessories, Cell Phone Stores
Hours: Wireless Plus, Inc., established in 1991, has grown into a well-known retail organization partnered with Verizon, Inc. It operates in multiple markets and is recognized as a leader in the Indirect distribution channel for Verizon Wireless. The San Bernardino location receives high praise for its exceptional customer service, primarily due to a staff member named Dimone. Customers consistently highlight his dedication, knowledge, and friendly attitude. He is praised for going above and beyond to help, whether by saving customers significant money on their phone bills, assisting with new phone setups, or resolving issues efficiently. Multiple reviews recommend asking for Dimone when visiting the store, emphasizing his ability to find the best deals and provide honest, helpful service. Customers appreciate his professionalism and effort, with one stating they would drive over 30 minutes for his assistance in the future. However, some reviews mention challenges such as long wait times and limited staff, which can affect the overall experience. One customer criticized a scam involving phone cases and screen protectors, though this was not directly linked to the store’s staff. Despite occasional setbacks, the overall reputation of this Verizon partner location is positive, especially due to Dimone’s outstanding service. Many customers express gratitude and suggest the store’s management recognize his contributions. Overall, the store is seen as a reliable place for Verizon services, with a standout employee who sets a high standard for customer care.

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1. San Bernardino, California