Navy Federal Credit Union

Navy Federal, Banks, Mortgage Lenders, Credit Unions
Hours: Navy Federal Credit Union serves the armed forces, veterans, and their families worldwide. Many members describe it as awesome and the very best, praising its great rates and service. Specific locations and their employees receive high praise for being excellent, personable, and providing amazing, speedy service. Staff members are highlighted as rock stars, heroes, and model employees who offer superwoman-type customer support with a smile, making members feel very pleased. The ATMs are noted as being better than good, featuring upgrades and all the bells and whistles, including card-free use, and are reliably available. While generally positive, one member mentioned an issue with a fee due to an error, but reported the problem was resolved immediately with a reimbursement after providing proof. Another member contrasted the experience with another electronic banking service, criticizing the fee practices of some institutions, though still considered Navy Federal an improvement over their previous credit union. Overall, members love the award-winning service.

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1. San Diego, California