Room & Board in Westfield UTC, San Diego, CA offers a wide range of modern, high-quality furniture and home decor. With a focus on timeless design and durability, the store provides free design assistance, full-service delivery, and free returns. Over 90% of their products are made in the U.S. using top-quality domestic and imported materials. The store is a Certified B Corporation, committed to social and environmental responsibility. Customers praise the exceptional service, friendly and knowledgeable staff, and the overall shopping experience. The design associate, Tiffany Bailey, is highlighted for her attentive listening, prompt responses, and great design sense. Shoppers have been highly satisfied with their purchases, from dining room tables to living room furniture, appreciating the quality and longevity of the products. Even those who did not make a purchase, such as a customer who lost their blind friend near the store, were impressed by the store's helpfulness in assisting them. The store has also managed supply chain challenges well, providing responsive communication, updated delivery estimates, and even loaner furniture during delays, outperforming competitors in customer experience.
Bought all of our living room mid century modern from here. Lots of variety on the floor and very helpful staff... Knowledgeable and friendly.Parking was very tough. Mall was hard to get around. Recommend you check maps and know where you will park and how to get to your store before you get on the car.
April 2024
The service from R&B from UTC San Diego was wonderful. I want to especially thank Tiffany Bailey our design associate. She listened to our ideas, always responded promptly and has a great design sense. Together we achieved a lovely room.My warmest thanks to Tiffany ad R&B.
November 2022
I didn’t buy furniture here but I lost my blind friend near the store and they helped me find her so that was really nice
