Verizon offers a wide range of mobile, 5G home internet, and business services across their stores, including the one in San Diego. Customers can visit the store or shop online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery. The reviews highlight the exceptional customer service provided by several Verizon employees. Brian and Mariana, the supervisor, were described as incredible, and LB went above and beyond to ensure a smooth transition for a customer switching from Cricket to Verizon. LB was praised for his patience, professionalism, and dedication in addressing all the customer's questions and concerns, even after the switch was complete. Caleb was also recognized as an asset to the Verizon team, providing outstanding customer service and demonstrating extensive knowledge. Similarly, Jorge at the Mission Valley location received high praise for his patience, knowledge, and willingness to thoroughly explain all the details to the customer, resulting in a smooth and stress-free experience. While not all experiences were positive, the overall feedback suggests Verizon provides reliable services and attentive, knowledgeable staff to assist customers with their various needs.
The girl that helped me was absolutely delightful. She was super knowledgeable and make my upgrade an easy process. There was some issues on my account and she helped me get them resolved quickly.
March 2026
We had a great experience switching carriers and getting a new phone today. Julio was incredibly helpful and made the process so easy.
March 2026
Good customer service and clean store in a good location with plenty of parking
