Victra, a Verizon Authorized Retailer in La Jolla, CA, offers a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The staff is known for their helpfulness and dedication to providing a good customer experience. Customers appreciate the knowledgeable team members, like Sandy, who go above and beyond to assist with transitioning to new plans, upgrading phones, and addressing international travel needs. The store manager is praised for clearly explaining bills and resolving pricing concerns with kindness and expertise. While most reviews highlight positive experiences, some mention challenges, such as a sales associate convincing a customer to upgrade their Wi-Fi TV box, which caused setup issues and delays. Despite this, the overall impression is that the store staff are supportive, patient, and committed to making the process easy and efficient. Victra's goal is to connect customers to technology in a trustworthy, fun, and profitable way, ensuring each visit aims to meet individual needs and provide a seamless experience.
Had a great overall experience at the La Jolla location. Jason and Kevin were super knowledgeable and patient!
June 2025
Came in for an extra charger and Sandy (from this day forward known as SUPER SANDY!) saved me so much time and trouble! A very helpful store with great people! Def recommend coming here! See Sandy for sure!!!!
June 2025
Jason Z. got me reconnected with a new phone with easy setup and smooth conversion of my data.
