The AT&T Store in La Jolla has received positive feedback for its customer service, especially under the management of Charlie. Customers have praised Charlie for his knowledge, professionalism, and helpfulness in resolving issues swiftly. For example, one customer shared their appreciation for how Charlie assisted their elderly mother with phone problems, saving them money and providing reliable support. Another customer, who faced service issues, found that Charlie quickly restored their phone's functionality in just 10-15 minutes. Many reviewers emphasize the welcoming atmosphere and the store's ability to handle various tech inquiries. While the service inside the store is highly regarded, some customers noted that the store's exterior design could be misleading, making it appear closed. Overall, the AT&T Store in La Jolla is recommended for anyone looking for assistance with phones, tablets, and wireless data plans, especially due to the exceptional service provided by Charlie and his team.
Leah was excellent. very knowledgable about all aspects
May 2026
I live several states away from this store, but my dad is in the area and needed a phone. The manager, Charlie, went above and beyond several times in assisting getting my dad’s phone setup with me so far away. Absolutely amazing customer service from him!
April 2026
Andres was super patient n helpful much more than the horrible call center he made things go fast n waited with me as we called with his phone for 2 hours in store ask for him Def! Thnx
