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November 2023
We booked a 8 seats car and they only honored a 7 seats. We paid extra for the 7 seats. Horrible customer service, it is a dishonest company, don't ever rent from them if you can avoid it. Plus, the car we got smell horrible inside.
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August 2023
You'll wait 2 hours in line and another 2 hours for a car because they "don't have any cars". And my gosh the clerk was pretty rude telling me "you want a refund? Then go deal with your third party booking site"
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June 2023
Pick up was fast and I got the car that I reserved. Car (Mustang convertible) was in perfect condition. I rejected the offered additional insurance and it was fine. Pick up time was 1 pm on a Wednesday. Staff was friendly and polite. The return at LAX was easy and pleasant as well. And that for a great price.