The UPS Store #5818, located at 60 29th Street in San Francisco, is a locally owned business offering a variety of services including packing, shipping, printing, notary, shredding, and faxing. The store is known for its clean and convenient environment, making it a pleasant stop for community members. Customer service has received both praise and criticism; while some reviews highlight the exceptional service provided by the manager, Victor, others mention the need for improvement in staff behavior. Victor stands out for his accommodating nature and willingness to help, even during busy times. He has been recognized for going above and beyond to assist customers with issues like return labels and package shipping, ensuring their needs are met with efficiency. Many customers appreciate the friendly and helpful atmosphere at the store, noting that the team effectively manages the flow of customers. Overall, The UPS Store #5818 is valued as an important neighborhood hub that strives to meet the diverse needs of its community while providing quality service.
Great UPS store conveniently located in the flat part of Bernal Heights. It's small but had everything I needed. There was sometimes a line out the door, but other times there were be no wait.
December 2025
Great, very efficient and outstanding customer service.
November 2025
The kindest and most caring people work at this location! Louis helped me with packing my item and did a lot for me! The other day another representative was very caring and kind. Never been to such an amazing UPS location!
