Mattress Firm Bascom Square is dedicated to helping customers get the best sleep possible. The staff, including knowledgeable and friendly Sleep Experts, spend over 200 hours training to provide complete solutions with mattresses, bedding, and essentials. Customers can shop confidently knowing they are getting low prices on top brands like Sealy, Tempur-Pedic, Sleepy’s, and Serta. The store offers various services such as flexible delivery options and a 120 Night Sleep Trial®, ensuring satisfaction with the chosen mattress.
Many customers appreciate the staff's professionalism and helpfulness. One reviewer highlighted the outstanding service from Ronald, who patiently explained different mattress options, helped with delivery arrangements, and handled post-purchase concerns with care. Despite some delivery issues caused by independent contractors, Ronald promptly took ownership and resolved the situation, demonstrating genuine commitment to customer satisfaction. The store is praised for its no-pressure sales approach, making the buying experience comfortable and enjoyable. Customers also value the store’s flexible return policy, allowing them to trade their mattress if they are not satisfied within a few months. Overall, Mattress Firm Bascom Square offers a friendly, knowledgeable environment focused on providing quality products and excellent customer service.
Delivery was perfect. They arrived exactly on scheduled time. The setup up was fast and the delivery workers Enrique and Jesus were nice, fast and answered all my questions and showed me how to operate the bed frame with the remote.
July 2026
Bertha was great! She helped find the mattress we wanted. She was very friendly and sweet. Overall experience at Mattress Firm was good.
June 2026
George was incredibly kind, knowledgeable, and worked with our tight schedule. He has Exceelent customer service skills and is an overall great human.
