Technology Credit Union (Tech CU) has built a strong reputation for its exceptional customer service, which many members appreciate. Reviews highlight the helpfulness of staff members like Majdi Mardini at the Campbell branch and Nicole at the Bascom Avenue branch, both of whom provided calm and professional assistance. Nathan Correa, a new Relationship Banker, received praise for his patience and understanding while helping customers transition their banking needs to Tech CU. Members value the personal attention and support they receive, which fosters loyalty even from those who have moved out of the Bay Area. While many members are generally satisfied, some express concerns about recent changes, such as the discontinuation of a free life insurance program and a desire for more community-focused services. There are suggestions for improving branch experiences and offering smaller loan options for those with limited incomes. Despite these concerns, the overall sentiment remains positive, with members appreciating the user-friendly app and prompt responses to their financial needs. Tech CU is encouraged to maintain its unique identity as a credit union and continue fostering the welcoming atmosphere that sets it apart from traditional banks.
Nathan Correa is our new 'Relationship Banker." We're switching banks to TCU, and he couldn't have been more helpful, patient, kind and understanding! SOMEone should give this man a RAISE!!!
September 2023
Let's talk Nathan Correa. I want to deal with him from now on. He's great. You should give him a raise. He made everything so easy for me and my sister to move our money to Technology Credit Union.
August 2023
Wonderful experience dealing with TechCU for my financial needs. From bank accounts, credit card requirements and setting up my children's accounts - help and advice is forthcoming and responses very prompt.
