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“My experience at Keypoint has been rather pleasing. With only a few challenges, I have had a really good experience with the representatives. In particular Alex who has performed like a manager and delivered results each time I've spoken with him.. Simply customer service at its best. A few others notably have been customer friendly and real helpful as well.”
“I am so thank full Jayson who helped me in resolving my issue with Zello payment to my son. He was calm in his manner of all questions and resolving my all my issues. I really appreciate people of this caliber and very good manners”
9AM - 5PM
181 E Tasman Dr #10, San Jose
Banks
“I was at the First Tech Federal Credit Union (San Jose Branch) to replace a card. As the assigned bank officer (Jose) was still serving another client, the bank (Preeti) offered coffee/water while waiting. Within 10 minutes, the bank assigned another staff Lydia Shen to assist me instead. Lydia was efficient and resolved my card issue promptly. I am very impressed and highly recommend First Tech Federal Credit Union especially the San Jose branch!”
“I was assisted with a wonderful representative ms Charisse Robert’s. Her service was A+++ in helping me to secure an auto loan for my Lucid. Very knowledgeable and caring. I would recommend her to my family and friends. Thank you.”
“I was going today to conduct some business, and Vu Ly helped me out. He was very kind and helpful. He helped me get more insight and pointers on some things. Thank you meriwest and thank you Vu ly.”
9AM - 6PM
5890 Silver Creek Valley Rd, San Jose
Banks
“Veronica was beyond helpful after having problems with the dmv during holidays and short staff my issue was resolved fast always great, friendly and professional staff”
“Awesome branch and great people. Manager is caring and employees are excellent. I dealt with Heeva Parsi while opening my business credit card account, the amount of attention is beyond expectations! Parking is great too. Clean interior. Just pleasant to be there.”
9:30AM - 5:30PM
1983 Quimby Rd, San Jose
Banks
“Jennifer Chavez made my experience with banks/credit unions one of the best I have ever had. Before coming to Meriwest, I had been working with some other banks that do not compare. Ms. Chavez made the entire experience seamless, fast, and easy. She was really nice and professional, but she was also knowledgeable and processed my transaction very quickly, which I appreciate. She was very quick to reply to emails and questions I had and made sure I was informed throughout all stages of the process. She is an asset to Meriwest, and because of her high level of competence and customer service, I will be going back to Meriwest with my business. 5 Stars.”
“I had a great experience working with my loan officer Lida. She is professional, knowledgeable, and responsive throughout the entire mortgage process. She answered all of my questions patiently and made everything easy to understand. The whole process was smooth and stress-free. I highly recommend her to anyone looking for a reliable mortgage lender.”
10AM - 5PM
6640 Vía del Oro, San Jose
Banks
“I’ve been a member here for more than 25 years. Have always had amazing service and experience with staff. Very recently worked with Sukhoon on loan and he helped us navigate all of the challenges expeditiously to a successful conclusion. Thank you!”
“I love the customer service and care I receive at my local branches. It feels more like visiting friends and family. Rachel at the west hedging branches is multiple shades of pure awesomeness!”
“They are able to answer any questions that I had with regards to my banking issues. And they were able to explain it to me in terms that I could easily understand.”
9:30AM - 6PM
5801 Cottle Rd Suite # 20, San Jose
Banks
“Linda Dinh (Branch Manager), Reyna and the rest of this team do a great job and always make you feel welcome the minute you walk in the door. Great service and friendly staff. ?”
“I really appreciate Quincy and his professionalism and the effort he puts forth in addressing my questions and concerns. Aside from that, he asked about my day and genuinely cared and was interested to hear. Those are intangibles you don’t typically see in a bank interaction. I hope he is commended and I look forward to banking with F3.”
“I’ve been here for years . And my dog and I are welcomed every time by awesome friendly staff. Special shout out to “ Jax” . And tellers there , thank you for your assistance over the years :)”
“I would like to express my sincere appreciation and commendation for the excellent service provided by your bank officer, Jenny Hsieh.
She has consistently demonstrated outstanding professionalism, dedication, and efficiency in assisting me. What impressed me most is her timely response and willingness to help whenever needed. She always handles matters promptly and ensures that issues are resolved smoothly and efficiently.
Her positive attitude, attentiveness, and commitment to providing exceptional customer service truly made a difference in my banking experience. Employees like her reflect positively on your bank and deserve recognition for their efforts.
Please convey my heartfelt appreciation and thanks to her for her wonderful service. I truly value her support and assistance.”
“The branch manager, Lolita Envia ( I hope I got the name right), was extremely professional, cared about customers so much, and was probably one of the best bankers I met for decades. I called in regarding an issue that's less likely going to bring her any immediate credit ( like opening a bank account etc.) so my expectation was pretty low but she went out of her way to call the back offices and me multiple times to really understand the issues and explain to me about how to navigate this through. For people like her who spend a lot of efforts helping customers, especially not for immediate credits, should definitely get a 5 star rating.”
“I've been a member of Mirastar Federal Credit Union since it was called, Santa Clara Credit Union. They are great. They look out for you and are really nice. I recommend them.”
“Thumbs up! In a flash, Samantha Collins solved three problems created at another bank branch. I have a business checking account and a personal checking account and both had been blocked. To make matters worse the debit card for the business account was sent to the wrong address and I was not able to make payments and purchase things. Samantha updated my bank accounts with the right information, updated my password for one that actually worked and requested that a debit card for my business checking account be sent to the right address in a very short time. In the past I have used other banks I ended up not liking and I even got money stolen at a Washington Mutual branch a long time ago. Bank of the West and Specially the one on 3081 Mckee Road in San Jose, is my number 1 bank. Thank you Samantha Collins.”
“I liked to do business with this Bank of the West. Nader, the bank manager was very helpful when I apply to get the loan from my property. He guided me thru this whole process .”
“Heritage Bank was instrumental in helping us secure two PPP Loans during the ongoing pandemic. They were extremely resourceful and tirelessly helped get our loan approved quickly. I highly recommend them.”
“My partner and I go to this BMO every month to print a cashier’s check for rent. Nancy usually ends up being the teller helping us, and she’s always quick and efficient. We’re usually in and out of the bank within 10 minutes.”
9AM - 6PM
1090 Blossom Hill Rd, San Jose
Banks
“Been with Star One for 16 years. Came from a big bank and will never look back. Always friendly people and many will recognize me and say hi and ask about my kids. Great checking and savings interest rates and competitive loans.”
“Member service is the best service I have received in years. Huge shoutout to Kay Amado, Olivia cedano, and Carlos in lending. Glad I made the switch from another credit union.”
“Went in the other day to open a new account with BMO & there customer service was great. Barbara assisted me with getting my new account together and she was very professional.”
“Jerry is extremely knowledgeable and professional. He provides clear guidance and handles everything efficiently, ensuring that the customer’s needs are met in the shortest possible time. I truly appreciate his excellent service and support.”
“Yes, I always have Anna at the US Bank Willow Glen branch take care of my account. I have 100% trust in Anna and it means a lot. She has been taking care of my accounts for years and I always make an appointment to make sure that she will be there. Thank you for having this trusted employee at the bank for years. Much appreciated.”
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“Western Alliance is, for me, one of the best banks in the US, very professional and flexible. It works directly with clients, with no dummy AI or long call centers. I work with my account manager, who resolves my problems, answers my questions, and handles my requests almost immediately. Thanks for this great service this and everything they do for me.”