Verizon offers a mix of experiences for customers. Many appreciate the excellent customer service, highlighting staff members like Jaime and Hilda, who provide thorough assistance and greet customers with smiles. Appointments are typically handled quickly, with managers like Jorge being attentive. However, some customers express concerns about the company's high prices and occasional rude service at this location. Overall, while there are positive interactions that encourage repeat visits, experiences can vary, leading to mixed feelings about the service.