Appliances in San Rafael, CA

“We have purchased many items from M & H and have always appreciated them. A recent experience: we purchased a new oven which required repair. Their technician Fred [and his assistant Mario] were here on 3 different occasions; one part was replaced, another was required which was provided at no cost either for labor or parts. They stuck with a problem and we are deeply appreciative. In this day and age having a small local business you can rely on means everything.”

“Never again.
Great selection, competitive pricing and knowledgeable sales staff. Where the rubber meets the the road, installation, zero stars! My laundry equipment arrived in a delivery truck that looked like a painted over Uhaul. Installers were in a hurry and couldn’t get out of here fast enough (for both of us). A foot from the wall, push it back please?well, ok. How about centering it in the room?well,ok. Could you possibly level them up to be the same height?well,ok..
When you disconnect the old equipment, maybe you should close the valves first, ya think?nope
I’ve waited 3 months to post this hoping my feelings would soften,, nope.
Never again.
Update: new name same outfit, ha.
The equipment related to this order is in a landfill!
2 years and the washer flooded my laundry room, a bedroom and hallway. Water distribution manifold failed.. $400 out of warranty repair only to discover the motor was ruined as well. Out of stock of course, with this delay and extended expenses the decision was clear. 5 weeks without equipment Home Depot to the rescue with my original equipment choice installed in 3 days.. perfect!
A zero star review from the beginning with deceptive title to get attention to help someone else.
Sales and delivery aside, electrolux equipment and support stinks.
Never again. Ever.”

“Claudia M. Is a rock star of customer service and follow through. In a retail world that is becoming more and more apathetic to their customers. I had the pleasure of working with Claudia M. When I visited the Ferguson (San Rafael) store with a potential warranty issue with a Pfister product that left me and my family without a working shower in our tiny 2b/1ba house.

Not only did Claudia M. Listen carefully to my issue, she also identified the specialty part that wasn’t listed on Pfister’s website, called her local rep to see if the individual part could be gotten and under warranty replacement, and arranged for me to pick up the parts the next day. I’m floored that was able to receive such comprehensive customer service in the retail world we find ourselves in.

Needless to say, it’s a day and a half later and my shower is as good as new and I’ll be back for any more bathroom or kitchen needs.”

“I've not been to Home Depot in quite a few years. Today, I walked through the doors, I noticed how organized this location was. I had a quick look around and realized, I needed help with not only answering a few questions about toilets, but getting the toilet I ultimately chose to the cash register. I found a gentleman named Brock, who answered all my questions about what they had in stock. He also helped with the handle for the shower. I felt like a VIP working with this man who ultimately asked for extra assistance from David, his coworker to put it in my car. Come to find out, Brock was the manager of this location. Thank you so much Brock and David for making my experience at Home Depot pleasant!”

“I was recently pleasantly surprised by how helpful the staff were. Tarek helped us track down a respirator. It turns out they keep them in different store locations and after some diligent searching he found the one we were looking for. - And, Charlie's garden department is always amazing!”