“Service, knowledge and helpfulness A+. I switched from AT&T and got a great plan , saving over $25 a mo! I forgot all my passwords and they were very patient and friendly. I had some voicemails I wanted to save and they were so kind to preserve those for me.”
“Bryan Pablo was cordial, professional, and responsive to my request to turn on my daughter’s new iPhone 17. He made me feel instantly welcome and was attentive while I waited my turn for his help.
With the new security constraints on phone purchases, I was unable to figure out the whole e-sim setup online. Bryan confirmed my ID and easily configured my daughter’s new phone— texts started dinging right in the store. Success!
Appreciate Bryan’s help. Well-run store, will recommend to others.”
“After flat out miserable experiences at 3 other stores I came to the canal neighborhood store in San Rafael and was helped by Luis. I got exactly what I wanted and he was really fast. After my recent experiences I knew where things get shady and he wasn't unethical or opportunistic at all. He even asked if I wanted insurance instead of just adding it. Special thanks to Luis! What an absolute gem!
Be careful at these stores. Even phone support will tell you that people are consistently scammed but they do nothing about it because the stores are independent agents. The commission based payments are why it happens and they can definitely do something about it but they choose to let people be taken advantage of.
Then Luis restored my faith in people doing the right thing. I'm beyond grateful!!”
“This store is amazing! Always clean, staff is very knowledgeable on the products they have out on the floor, easy parking and quick to check out. The management team is always friendly and really shows good leadership top to bottom. 5 stars.”
“This store is fantastic, they have great staff and everything is under control. My best experience getting a phone here, the employees are very helpful and know if I need a job. They were very friendly and helpful. Go to this store.”
11AM - 5PM
473 3rd St, San Rafael
Mobile Phones
“My daughter broke her screen and gadget pro fixed it super fast. We dropped the phone off and grabbed burgers. They had the phone done and ready for pick up in 45 minutes. I also got a screen protector for only $10. It was the best deal in Marin/Sonoma.”
“Awesome! After AT&T and Verizon turned me down to put a physical SIM card into an old iPhone 7. I was successful here and the service was great. Thank you, Deborah.”
“Evelyn is SO Terrific!! She deserves Major recognition for her above and beyond customer service and great attitude! Evelyn is so helpful and kind and truly the best customer service rep I have ever connected with, none the less at cricket! Thank you Evelyn for making my Cricket experience so memorable! You deserve a raise!!”
“The new manager is doing a great job. Compare to the other managers that were before, if they had one. Definitely a positive experience and the attention is there. Was offered different products.”
“(Translated by Google) Very good service. But they should update the opening and closing hours of the store.(Original)Muy buen servicio. Pero deberían actualizar el horario de apertura y cierre de la tienda.”
“I had an amazing experience at this AT&T location! The staff was incredibly friendly and knowledgeable, helping me find the perfect plan for my needs. I'm so impressed with the level of service and support they provided!”