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“Great Phone service they have great phones and cheap I bought my phone there I love the phone I got that I had to back and get my daughter one she into taking pic and she loves the way pic come out”
“Michael Castor was awesome. He helped me with all the problems that I had and spoke so that I understood everything. He’s amazing thank you so so much Michael and God God bless bless you.”
“I had an excellent experience with Cricket! Not only do they offer great discounts, but the service is top-notch. A special shoutout to Julieta who activated my new lines quickly and efficiently. She made the entire process smooth and stress-free. Highly recommend this store for anyone looking for great deals and excellent customer service!”
“Employees Alex and Irving helped me out big time with my phone not being able to detect my SIMS card. I just got ESIMS instead at the end. Amazing customer service.”
“Michael was a great help in communicating prices and effectively explaining plans and making the process of switching over easy and getting set up
10/10 would recommend”
“Jorge was a great help, he got me in and out with ease and helped me with everything I needed, he had great customer service and took care of me right away, 10 out of 10 service from Jorge.”
“Great staff, the new screen looks perfect. Fingerprint unlock is broken after my replacement screen was installed.
After getting home and discovering fingerprint unlock was broken, I called and they picked up the phone (great staff) they told me to come back to fix it. I drove back, the did quickly fix it. It is now 100%
It would have been nice to run through that unlock before I left in the first place.”
“I was told it would take an hour but Arfone (I don’t know how to spell his name) finished fixing both sides of my phone in 25 minutes. Highly recommend coming here, and the service is top notch!”
“I visited this location a month after my initial purchase to drop off my trade-in phones for my new lines, and Max took excellent care of me. His patience, professionalism, and ability to clearly explain the entire trade-in process were truly outstanding. Having visited at least two other stores in the greater San Diego area, I can confidently say this location offers the best customer service by far. It’s clear that the management at the San Ysidro store is exceptional. I highly recommend going here!”
“Jaime was great he was already working with a customer when we walked in but was able to help us back and forth and we were out the door with a new phone in about 20 min!”
“First Time having such an amazing experience with AT&T... usually I would walk in and see a lot of people and immediately walk out.... Paulina welcomed me and never left me unattended thru my whole visit, That Kid was Awesome!.... I just wanted to pay my phone bill for the month and Left with and Upgraded iPhone 17 Pro Max, phone case, screen protector, a dual Phone and watch Charger.... awesome customer service and patience. Thanks Paulina.”
“My phone's screen died right on January 1st and this was one of the few places that was open and the only one that had the right parts in stock. The technician (Vince) was very nice and the price was quite reasonable. The problem was quickly diagnosed and the repair (screen replacement) was done. I was very happy.
The story continued, though, since next day I realized that something was not quite right with the camera(s). They would start, but then freeze in a couple of seconds. I called the store and Vince immediately offered his help. I dropped by and 30 minutes later the repair was done free of charge, no questions asked. Vince also explained what happened.
Very, very happy and grateful (especially since I had to leave the city the same day). Highly recommend.
Attached is the photo of Vince made with the repaired camera.”
“When the capability of the products and its proclaimed value is equal to the Amazing customer service experience,
It becomes a balanced purpose to walk in the door and proclaim the importance of a purchase.”
“Huge shoutout to Wireless Pro Phone Repair! I came in needing a screen replacement for my iPhone 14, and they worked out a solid deal with me — I traded in my old iPhone 12, and they took care of the screen repair. Fast service, fair trade-in value, and great customer support. Definitely recommend if you’re looking for honest phone repair and good deals!”
“Daniel was super professional and kind. Would I say for everyone to come here most definitely he knows exactly what he’s doing. I came in with the my phone super messed up i had so much issues with my phone which was that my phone kept turning off when and volume cutting out and I took it to Daniel for my first time and he fixed all my problems definitely recommending people to go here i’m definitely coming back if anything. Thank you Daniel for your awesome customer service”
“Melanie was absolutely amazing. She was so sweet kind and she helped us more than what we could imagine. I definitely think you guys should think about giving her a raise because she’s worth it and she is a good employee and I think she can definitely be a manager at the store because she knows how to take care of her customers. I will gladly return but I’m from Dallas Texas and I would recommend this place to anyone. I know if they’re wanting a good phone and good service”
“Nice and friendly staff. They always make me aware of all possible promotions and take the time to answer all of my questions. Always come here to pay my bill because of the great customer service”
“Went to the store to get a new phone since my phone was broken Mary helped me.out and gave me a really good deal she hooked me.up witt accesories and her costumer service made me feel like she was being friendly then just trying to sell me like at other places definitely coming back here to buy my kids phones here thank you mary you deserve a raise”
“This company delivered exactly what they promised. The technology works well, support is responsive, and the overall process was stress free. It’s clear they value quality and long-term client satisfaction.”
“I went in there yesterday and Amber was fast and efficient. Overall outstanding and a very patient person as well. I truly recommend this location especially if Amber is at the front desk like I Said and I'm going to reiterate, outstanding. I was out the store in like 10 mins”
“I always come to this Metro because Alondra provides great customer service shes always fast and efficient and always answers all the questions I need on the other hand they got me to switch to T-Mobile and the customer service there is terrible I also spoke to the T-Mobile representative Berenice since she offered to help while I was at the store she said she would help with the transfer but she didn't help us and we didn't hear back from her. Absolutely terrible.”
“We were shopping for a new phone and the customer service was very good in helping us find the perfect phone for our needs. London Gray was knowledgeable and really helped us out. We will be back.”
“I went to plaza Blvd National City, and I was having big issues with my new iPhone and I met with Alex Vazquez Manager for first time OMG!!! He quickly identified the problem and resolved it efficiently. He is Very professional and knowledgeable.I truly appreciate the support and highly recommend him to anyone needing help with their device. Thank you a lot”
“Victor was very diligent and attentive had a great attitude and was extremely helpful! You'd think he'd be the manager but he told me he wasn't. Super impressed that guy needs a raise!”
“Last minute thing my mom lost her phone they close at 8 but the girl was very nice to help my mom out and giving her phone. Great customer service from the girl. Thank u Karen”
“Friendly, accessable right off the freeway.They offer repairs for cell phones and service providers.Also you can make payments to your utilities.They sell many items for cell phones.”
“Daniel was very helpful and fully explained the special offer provided by Verizon . He helped set up my new phone and the whole experience was pleasant and efficient.”
“Anahi was so helpful and clearly explained all of the details that I needed for my issue. She was very knowledgeable in regard to how the process for trade-ins, plans, and even internet plans worked, which was very helpful! I truly appreciated Anahi's willingness to take the time to ensure I left with everything I needed!”
“Great customer service from Erik had many customers in the store but managed to help everyone fast and sell me a iPhone xr. Unlike staff from other stores from cricket that won’t help.”
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“Sonia exceeds my expectations as a customer service. She is a blessing not only for us but for any company who hires her. She rocks, best regards J. Jesus Caldera Robles.”