The UPS Store #5541 in Santa Ana is a locally owned and operated business that offers a variety of services, including packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing. Customers have reported a very good experience, noting the store's cleanliness, organization, and easy navigation. The staff, particularly Nelly and Sam, are praised for their helpful and professional customer service, efficiently assisting customers even during busy times. This store is highly recommended for its quick and smooth service, making it a great choice for shipping and printing needs.
I have never experienced such a disappointing level of customer service from UPS. The employees at this location were extremely unprofessional, unhelpful, and seemed completely uninterested in solving even the simplest issue. Every question was met with attitude, lack of knowledge, or complete indifference.
May 2026
Walked in the store besides no one acknowledging me one lady was standing in front of a register eating takis and licking her fingers this other lady kept fixing boxes and this man finally approached me with the handheld scanner without saying a word just pointing it towards me. NO CUSTOMER SERVICE WHAT SO EVER HIRE PEOPLE... read full comment
March 2026
I was send one Internet Routers this store I have the shipping label on my phone I showed them the are not want to Scan asked I should pay $4:25 for one page to print out just only for one page $4:25
