Apple State Street is a location where many customers report positive and helpful experiences with the staff, who are described as patient, kind, good communicators, and willing to work within individual needs. Several reviews highlight specific instances where employees provided exceptional service, going above and beyond to assist. This includes helping a healthcare professional test a live translation feature for use with patients, guiding customers through trades and new phone setups without rushing them, and performing skilled technical support. The store offers the typical Apple experience with demo products to try, such as iPads and the Apple Vision, which staff are knowledgeable in explaining. However, some customers note that the demo units have limited functionality, which can affect the testing experience. The store environment is noted for having attentive employees who frequently check on customers. A significant strength mentioned across multiple reviews is the store's ability to resolve serious technical issues efficiently and compassionately. Stories include fixing a swollen battery for free due to a known issue, saving data from a poorly repaired computer, and completing repairs in just a few hours. These actions left customers feeling relieved and deeply grateful, with one noting it transformed a initially frustrating situation into a meaningful and uplifting encounter. The overall sentiment is that the staff embodies values of professionalism, empathy, and innovation, contributing to a consistently reliable and often exceptional customer service experience.
Quickly solved the problem in 5 minutes, thanks for the speed 🤝
April 2026
Convenient and easy access; they don’t have a huge inventory, and I wouldn’t be surprised if this location did hang around long. They didn’t have track pads or mouse pads; the employees were are super helpful and fun.
March 2026
I had issues with my I phone mini-12, John the technician went above and beyond to help me with my situation and resolved my problem in a professional manner, took the time I was back on track in no time at all even though the store was busy. He is a exemplary employee at the store. Thanks again John
