Verizon's Santa Clara store offers a positive customer experience, highlighted by exceptional service from staff members. Customers have praised the assistance provided by employees like Shanice, Walid, Shenise, and Daniella, who are noted for their friendly, welcoming demeanor and willingness to help find the best plans and devices. Even though some customers encountered a wait time, they appreciated the efficient check-in system that keeps them updated on their place in line. The store provides various options for mobile and 5G home internet needs, and customers can conveniently schedule appointments online or place orders for in-store pickup with options for free 2-day shipping and same-day delivery where available. While the corporate location may not offer the same deals as retail locations, the outstanding customer service has left a lasting impression on visitors. Overall, the Santa Clara Verizon store is recognized for its dedicated staff and commitment to meeting customer needs, making it a reliable choice for mobile services.
Christian Hernandez’s he was very kind, answered all our questions, and helped us a lot with our plans. Thank you so much, we are so happy to find you in this store.
February 2026
I want to recognize Christian Hernandez, He gives the best customer service and explains everything clearly. I went to Verizon store by el Camino. He assisted me to obtained a new phone and get phone line. best services ever.
January 2026
Like really enjoying David as he sold my son and I new phones and is being very helpful now getting us used to it
