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“Jason Haller the manager of this Bouquet Canyon Store in Valencia and is a miracle worker! After getting the round around for weeks with ATT online and their Santa Barbara store, I visited the ATT store on Bouquet Canyon Rd. in Valencia out of desperation.
Jason listened to my long terrible experience with AT&T and asked great questions. He then went round and round with the main AT&T office on his computer and phone trying to resolve my issues. Turns out Jason knows more that their main office representative.
Same company, same computer system, same files & different information. I never stood a chance .... till Jason got involved. HE FIXED THE PROBLEM ONLY BECAUSE OF HIS INCREDIBLE KNOWLEDGE OF CELL PHONES AND THE AT&T SYSTEM. Had I met him long ago I would not have decided to remove my 4 cell phones from the AT&T system. (I also cancelled my 5 AT&T landlines earlier in the month.) I am very grateful to him and I hope that AT&T realizes how lucky they are that he is the Bouquet Canyon Road AT&T store manager.”
“I was fortunate to get Ray when I went in. He spent time to explore my best options, to make sure my phone was set up and was very patient with me and answered all my questions. He gets 5 stars! Thank you Ray”
“The girl that helped me was fantastic! I can’t remember her name but she greeted me immediately. Very pleasant, asked me good questions as I was seeking info to upgrade my phone. She had the answers or found the answer to questions I had. The only issue is I had to have to wait for the specific iPhone model I want. Today is the following day and it seems it should be delivered to the store tomorrow. This isn’t the girls fault they just have limited options in the store. Probably because of frequent store break-ins. It did solve the wait forever in the store from past experiences. Overall it’s been a very good experience. The girl that helped made the difference for me.”
“I usually dread going into T-Mobile stores because of previous experiences, but this time was the complete opposite. I was helped by the friendliest girl. She was super knowledgeable, found me the best offer, and made the entire transaction understandable and easy. I’ll definitely be returning to upgrade my son’s phone.”
“Fantastic location. The staff was knowledgeable and welcoming. RJ the manager was awesome, solved all my issues in a timely manner. Will recommend and tell my friends and family to visit this location from now on. 5 stars.”
“Needed a tablet for college and Jason helped me right out! I chose the item I wanted & he came out a minute later with what I requested (Galaxy Tab S10 FE). Quick and reliable service from this store, will recommend as they have great deals in the valley when it comes to technology like this.”
“Ok, time for one more update. Support made one more contact with me. They sent a postage paid mailing label to send back the 3-in-1 charger for testing and they also refunded me for my purchase. While I was happy with that, they next went the extra mile by sending me a new wireless charger! This charger works exactly as advertised and I am extremely happy with it. That was very nice of them. Thank you!”
“Sabrina at the Santa Clarita store was fabulous today helping me set up and replace a watch. She even gave additional advice to pastor my new phone when it comes. She is very knowledgeable, patient and efficient!!”
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“This store definitely has one of the most patient staff I’ve met! Most times I visit, it’s a very quiet store. I visited today and it was very busy, and the two employees were going above and beyond multitasking and helping people as quick as they could. I waited about 10 minutes, but they were able to resolve my problem and even get me a good deal on a new phone! Most bad reviews I’ve noticed come from people who don’t have the patience to wait; but the staff here is definitely top of the line. While not a corporate store, I will always trust the staff here to handle anything I need with my AT&T needs! 100/10!”