Terrible customer service. They didn't have wetsuit I wanted in my size so tried to sell me cheaper wetsuits in stock to the point of bad mouthing their own top of the line products. Bought Excel online instead.
September 2022
I gave Billabong two stars for their return policy or method. They use USPS for costumer returns, and this carrier is the worst. They are constantly losing packages. This is conveniently for Billabong and other companies that use this carrier. If you lose your receipt, you won't get a refund.
June 2022
I gave Billabong two stars for their return policy or method. They use USPS for costumer returns, and this carrier is the worst. They are constantly losing packages. This is conveniently for Billabong and other companies that use this carrier. If you lose your receipt, you won't get a refund.