New Balance Santa Monica is known for its exceptional service and personalized fitting experience. The Fit Specialists take the time to measure every aspect of a customer's foot, ensuring that each person leaves with the perfect footwear tailored to their needs. The store offers a wide range of footwear in various sizes and widths, along with a selection of apparel and accessories for running, walking, or casual wear. Customers frequently highlight the knowledgeable and helpful staff, such as Bobby and Nicole, who provide attentive service without trying to upsell. Many reviews mention the relaxed atmosphere, where shoppers can feel comfortable and unpressured while exploring their options. Staff members are praised for their ability to manage multiple customers while maintaining a welcoming environment. Overall, New Balance Santa Monica is recognized for its commitment to customer satisfaction and expertise in helping individuals find the right shoes, making it a go-to destination for quality footwear and outstanding service.
The staff know their products. This location has a friendly and inviting atmosphere. I also recommend shopping here.
February 2026
This store is pleasant to shop for its friendly staff, no-pressure sales, and the clean and organized atmosphere. Alp is extremely knowledgeable in shoes, patient, and easy to work with when purchasing your shoes.
January 2026
Nicole at Wilshire was so beyond helpful and brought immense attention and care to my visit. Left feeling affirmed in my decision and ready to break in these new 1080s!
