New Balance Santa Monica is known for its exceptional service and personalized fitting experience. The Fit Specialists take the time to measure every aspect of a customer's foot, ensuring that each person leaves with the perfect footwear tailored to their needs. The store offers a wide range of footwear in various sizes and widths, along with a selection of apparel and accessories for running, walking, or casual wear. Customers frequently highlight the knowledgeable and helpful staff, such as Bobby and Nicole, who provide attentive service without trying to upsell. Many reviews mention the relaxed atmosphere, where shoppers can feel comfortable and unpressured while exploring their options. Staff members are praised for their ability to manage multiple customers while maintaining a welcoming environment. Overall, New Balance Santa Monica is recognized for its commitment to customer satisfaction and expertise in helping individuals find the right shoes, making it a go-to destination for quality footwear and outstanding service.
Very impressed w/ the service & left completely satisfied w/ my purchase.
October 2025
Nicole helped us and was so patient in every way trying to find shoes for a super tricky situation. We’re really grateful for the kindness and knowledge shown. Wow!
October 2025
They kindly helped me find the right size even though I said I wanted to buy them online because I had a coupon.
