Apple Santa Rosa Plaza

Electronics, Cell Phone Stores, Computers
Hours: The Apple Santa Rosa Plaza store provides a mixed experience for customers. While some have had great experiences with the knowledgeable and helpful staff, others have faced challenges with customer service and technical issues. Many customers praise the store's employees, such as Mel, Mavis, and a "delightful gal," for their expertise in resolving problems with devices like iPhones, iPads, and Apple Watches. Customers appreciate the staff's efforts to find solutions, even in complex situations involving account and phone number transfers. However, some customers have expressed disappointment with the store's customer service. One customer had a frustrating 3.5-hour experience trying to resolve an issue with a phone number transfer, which led to further complications with fraud alerts and credit card reactivation. This customer felt that the staff's attention was divided, and they wished for more acknowledgment and support from the store's leadership. Despite these challenges, the store generally receives positive feedback, with customers recommending the location and the staff. The store's ability to provide timely and efficient device repairs, such as cleaning speakers, is also highlighted. Overall, the Apple Santa Rosa Plaza store seems to offer a mixed bag of experiences, with both excellent and subpar customer service. Customers appreciate the technical expertise of the staff but have expressed a desire for more attentive and streamlined support, especially in complex situations.

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1. Santa Rosa, California