Lululemon, founded in 1998 in Vancouver, BC, has grown to become a global retailer of technical athletic apparel for yoga, dancing, and other active pursuits. The company's mission is to create components for people to live longer, healthier, and more fulfilling lives. With strong ties to local communities, Lululemon stores are known for their excellent customer service. Employees like Christina, McKayla, and Lilah are praised for their patience, friendliness, and helpful problem-solving. However, some customers have reported feeling hounded and uncomfortable by overly attentive staff, leading them to prefer online shopping. Overall, Lululemon offers high-quality products and a generally positive in-store experience, though the company may need to strike a better balance between customer service and allowing shoppers to browse at their own pace.
The quality of the customer service here really impressed me. It was my first time shopping at a Lululemon ever. I appreciated that the person handling my return/exchange even signed me up for membership which was really thoughtful!
January 2026
Employee's where helpfull was in and out in minutes the only thing was parking was a bit hard to find overall great eperience 👍
November 2025
This is a nice place to shop for women and men’s clothes with quality customer service and quality items. Yes, it’s a bit pricey, but you get what you pay for. Nice selection and if there is ever a problem with your purchase, they help you out.
