NAPA Auto Parts in Santa Rosa is noted for its outstanding service and friendly, helpful team. Customers consistently report that the staff goes above and beyond to provide assistance, often helping right in the parking lot, even in poor weather. The store is described as a very good place with friendly cashiers and is considered better than other auto part stores. It carries a wide range of quality auto parts for cars, trucks, farm, or marine vehicles, including items like oil filters, oil, wiper blades, batteries, and cleaning products. If a specific part is not in stock, the store can order it and have it arrive within a couple of days. The business offers multiple shopping options such as curbside pickup, delivery, and in-store shopping. Customers express that they will drive past other stores to visit this location because of the seriously outstanding service and teamwork.
Online order pickup. Needed to return/exchange one of the items. Everything was ready and it was a quick stop. Staff was friendly and helpful.
May 2026
Eric deserves a raise! Every-time I’ve come in and/or spoken to him on the phone, he’s always been super helpful in finding the niche parts I need! Thanks for all your help and God Bless ✝
December 2025
I had to replace a CV axle on my 4Runner in the middle of a long road trip with my girlfriend, and the staff here were incredibly helpful and nice – they let me borrow tools I was missing, helped me find parts, and even brought us both coffee!! Thank you so much :) it made our second long day of parking lot repairs in... read full comment
