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“Although this is a small post office in our neighborhood; really enjoy going there for all my postal needs. The post office staff are very helpful, friendly and give excellent customer service.”
“Best experience I've had ever. Valeria at the passport window was amazing! She made me feel like I was one of her nieces! So helpful and friendly! Anyone looking for a passport service make an appointment here!!”
“Thank you Jessica and Quinton for always being so amazing and positive. We come for our business needs daily and it’s always a pleasure seeing them daily !!! Don’t go anywhere else they will take care of you no doubt”
“This office its so efficient and cordial.
We came here after La Mesa office cancelled our passport appointments 3 times due to staff shortage. Rosie went above and beyond to help us get our passport application completed in less than 15 min, she is very knowledgeable kind and understanding. We are really grateful and pleased with her service at this office!”
“My son and I got our passports here. Everyone here is so nice and they were very patient with my wiggly toddler. The office is also well air conditioned which I really appreciate in this 91 degree weather. Great staff!”
“Came in early morning, there was zero line. Janel is super friendly and helped me pick the right shipping option. Janelle also offered additional supplies for future packaging needs. In and out within about 5 minutes.”
“I had a rocky start with the postal workers at the front desk being rude and insistent I was wrong. Things have been figured out and despite that, they have been kind and pleasant to see now that I need to go by regularly.”
“Gerald was such a great help has the honest and sympathy customer service it really does show . Made my wait time in line such a great and quick experience. Thank you Gerald God bless you”
“The staff was very kind! I went in today for a passport renewal as a walk-in. They assisted me through the process and were very patient. Although I didn't catch their names, there were two incredibly kind ladies and a super kind man who helped me with buying shipping supplies and explaining the expenses. I was nervous walking in assuming a bad experience but I completely overestimated the place :) Thank you.”
“?? SHORT LINES - FRIENDLY STAFF - VERY HELPFUL /KIND & THEY ANSWER QUESTIONS KINDLY. MY OWN MAILMAN IN THIS AREA IS ALSO WONDERFUL -JAMES - 5?⭐️⭐️⭐️⭐️⭐️”
“The staff here is always super kind and friendly! Limited parking out front, but they have a drive-through mail box in front of the building (on the left side as you're driving by). Good shipping cost/pricing.”
“I thank you from the bottom of my heart.
I have been waiting for a suitcase from Germany for a long time, and it falls on the weekend and falls on Monday, which is the Martin Luther King holiday. According to the Internet, the package has arrived at the post office, but it will not be delivered until the next day. But because I have to take the flight back to my country the next day, I specially go. On one trip, the postmen passing by enthusiastically asked me what kind of help I needed. After looking around for no goods, they said they would pay special attention to me. I received the package more than an hour later. I just happened to see the postman appearing in the sun. I think they are all angels”
“So this post office usually very busy and low staffed, and the mail through out 91941 is all messed up. But outside of those specific issue my last visit was very pleasant, compared to many others. the only reason I’m giving a good review is because of the teller, teller 12 her name is Joanne, she gets five stars! She was so sweet and kind and very helpful. The lady who was helping me before just couldn’t figure out how to help situation and Joanne was quick to help-me and correct my address complications. I give her 10/10 for service and patience. Ps this place is VERY busy between the hours of 3-6.”
“This is a wonderful post office. They are helpful, patient, competent, and cheerful. Our postman, Jeffery, is wonderful and everyone on our street appreciates his work. This post office is an important part of our community. Please don't give it a bad rating simply because you have to wait in line one day or have a single bad experience - do you have so little life experience and compassion not to understand that this happens? My husband and I have never had a bad experience at our local PO. Thank you so much to our Federal Workers and friends here!”
“I love the staff that is on this post office lobby. On the other hand most of the delivery workers are in another level of laziness. I was supposed to get a package yesterday it wasn’t delivered because it was to heavy (20 pounds) so I came to the post office to pick it up and they told me that it wasn’t here that it was out for delivery again today so I waited outside of my home so when I saw the mailman I ask him for my package then I asked him why didn’t he left it yesterday he replied “ yesterday was my day off my supervisor covered my route” so yeah complaining to a supervisor won’t make a difference because they are also lazy”
“First time visiting! Went on a busy Monday morning around 930am. I had 30 envelopes that I had to mail out for Father’s Day. I waited in a line for less than 5minutes. The postal agent took good care of each envelope printing out stamps for each one. My experience overall was good. I highly recommend this location.”
“I have been here multiple times and it's my preferred post office in the area. Sometimes there is a wait especially at the end of the day as they typically only have 1 or 2 people at the counter. But I have always had good customer service.”
“I just wanted to leave a review of my wonderful passport appointment experience on August 20th with Jean? (Forgive me if I got her name incorrect). She was so helpful and really made the stress of getting two passports so much less. Thank you so much!!”
“I do love the post office but Ryan is correct, just because a dog barks the mail man stop delivering the mail. Without any notice, we had to go to the office to find out, that because of our miniature dog barks we didn’t have our mail delivered.”
“I walked in 10 mins before closing and Natalie welcomed me in! She helped me pick out the correct packaging and helped me find the best price to ship my package. Her customer service is amazing!! She deserves some accreditation for her amazing work?”
“Controversial opinion: USPS (or just this location at Mira Mesa) actually do its job well... or may I say... it does its job even good perhaps.
Every time I went there to send simple packages, I had nothing except a good experiences from the staff themselves.
However, the problems with the USPS itself is the type of people
that goes there. It is as if 95% of people that goes here were placed under a Izanami in their own current world, because there is no way of explaining of how they are acting.
I seen one guy taking up a spot for OVER 10 MINUTE!!!! HOW IS THAT EVEN POSSIBLE!!!??!??!?!?!? There was a long line because this guy was take one of the 2 spot available.
I do noticed sometime, when the line get too long due to these people, they add someone to the counter, which is really nice!!!
All government position suffer from the same problems... the type of people that goes there. Somehow, they can turn a 1 minute interaction into well over 6 minutes. Oh well....
So why did I give this place a 4 stars. That is because one time, when I was sending my mail through Certified Mail, my tracking progress said that my mail wasn't delivered yet, even though the recipient has confirmed and verified they have received it.
Granted, I had send my mail to the Social Security Administration to replace my social security card, so it probably wasn't USPS incompetent. However, I was worrying for quite a bit seeing my package being more and more delayed. Even as of right now, it still said that package still is at a sorting facility.”
“This location is very convenient. Parking is always available, they always have an ample amount of free shipping boxes available, and every employee I have come in contact with has been nice. I have shipped multiple items here and have never had any issues.”
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“Ben went above and beyond with helping me with my passport renewal. He was quick and knowledgeable. This was my first experience at this post office since moving here, and I am grateful it was such a positive one!”