Verizon in Scotts Valley, CA, operated by Victra, is known for providing helpful and dedicated service. Customers appreciate the knowledgeable staff, especially employees like Nicole, who is described as friendly, patient, and professional. She effectively managed the busy store, multitasking to help everyone and ensuring customers left satisfied. The staff is committed to assisting with a full range of wireless devices, including phones, tablets, accessories, and device protection. Customers value the store's focus on making the experience smooth, whether it's registering a new phone, transferring data, or setting up apps. Despite the busy environment and some concerns about privacy measures, the staff's helpfulness and expertise stand out. Overall, Verizon in Scotts Valley is recognized for its trustworthy service and staff dedication, making it a positive place for customers to upgrade or repair their devices.
Had a great experience here. Wesley the VZ tech was extremely personable and helpful. Turned a difficult day into a triumph quickly, easily and efficiently. I highly recommend this store and its excellent staff
May 2024
kaylee was patient and we'll informed. The store was very busy and a bit confusing. She was not flustered and focused inspire of it. There should be dividers between customers for privacy and security.
May 2024
Kaitlin was super knowledgeable and helpful with our account and upgrading our phones
