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“I’ve been a member of this credit union for close to 20 years. I’ve moved away from Burbank many years ago but continue to bank with media city cu because their service and commitment to their customers is second to none. By far the best banking experience you’ll ever have. No other bank comes close. It’s truly the perfect bank”
“Alexander Martinez helped me with my personal loan application. It was very quick, got an approval the following day. He is very knowledgeable and professional in his dealings. He is above and beyond with the help and service to his client and am a living proof of his commitment and dedication.”
“I love UCSCU!! My husband has been a member since the early 90s. I joined his accounts when we got married. Our kids joined as they got old enough to need their own accounts. Our youngest got a great rate on a car loan and it was super easy. We always get excellent service and we are treated very well whenever we come in. Several times I have called with a question or an issue and the staff helps me without ever treating me like an inconvenience. I love the way online services have grown over the years. I appreciate being able to zelle my rent payment and receive zelle transfers from my kids for the shared phone plan. Being a non employee, I will always miss visiting the actual Universal branch (employees only now) but Burbank has never let me down and I understand this change came from the company and not the credit union. Thank you UCSCU for being SO MUCH better that all of my previous banking experiences and giving us the resources to teach our children about banking in a safe, welcoming space!!”
“DAWN SMITH!!
I think this may be the first time I’ve ever written a review for someone who actually worked in the Collections Department and was actively perusing me…
I’m fairly certain it will be the only one.
I never met an individual with more understanding and integrity than Dawn.
When I fell behind on the payments on my motorcycle, she helped me find the solution without berating, without insulting, and without condescending. In a way she even became a bit of a surrogate mother, trying to guide me on how to get out of the hole, I’d managed to dig myself into.
With patience and guidance, she was able to help me resolve this problem and get everything back on track.
I’ve banked with UMe for over 20 years, and I’m not exactly “the easiest customer” to deal with. Truth be told, I can be a bit of an asshole. But Dawn knew how to handle it/me.
She’s a rare breed.
Dawn Smith is a true credit to this organization. I’m still to this day, not entirely sure who the president of this particular bank is, but whoever is in charge… you need to give this woman a raise. I’m absolutely certain she has earned it!
Thanks for everything Dawn, I mean it!”
“I’ve been banking here for almost 20 years. I thought I’ve seen every act of kindness given here over my years here. One got added today. I came right when they were closed and they still decided they were gunna help me. I am truly grateful for there generous hospitality and commitment to helping their members. Big thanks to Eldho! I appreciate you brotha!!”
“I had a great experience with the credit union and truly appreciate all the help I received. A special shoutout to Andy in loans back office for assisting me with my loan process and making everything smooth and easy.
I also want to recognize the branch manager Lyudmila for being so kind, welcoming, and helpful while getting my account set up. Their professionalism and support made the entire experience stress-free. I’m very grateful for all of their help and excellent customer service!”
“Very very conscientious help and goes over and beyond to assist all customers. Very upbeat and efficient assistance in all areas of financial needs for all my friends who have been with Actors Federal Credit Union for many years.”
“Came in through my credit union, a sister bank of POLAM. Surprised to see such gem in Los Angeles. Small bank, quiet, clean, and very professional. Strong sense of Polish community pride. Kudos to all the ladies working at this bank.”
“I am a Business first pleasantries second person every time I come to this branch, my priority is to handle my business and be on my way as soon as possible. The staff here is always professional courteous. It’s a pleasure to work with Liz and Mr. workmen with any transaction. They are the most knowledgeable staff members at this branch and expeditiously handle, any banking transaction I required my 20 years as a member of LAFCU”
“Karla helped me after I was a victim of a debit card scam. I tried to buy something online and became flooded with unauthorized purchases. After trying unsuccessfully to handle it on my own I came to Porter Ranch Logix. Karla listened to me, filed a long report on my behalf, and helped me with a new card. Big lesson learned. Logix also credited me with the money that was taken from me. Thank you for taking so much time and being so patient Karla! From now on I will only enter my card on websites I trust, and credit only. If the price is too good to be true, it is! Now I have to adjust any auto payments to my debit. I will be more careful from now on.”
“I love how they treat their members. I have been with them for years and not once I remember myself having issues. Crystal is awesome not once she ever did anything disappointing when it comes to helping me.”
“I called in two months prior to purchasing my new vehicle and had the privilege of speaking to Cesar Munoz. He was able to answer all my questions about the process and what to expect. After two months, my credit score increased, and Cesar was able to help me with the financing. He was patient throughout the two months when I called and asked many questions. Working with Cesar was the best car-buying experience I've ever had, and I would definitely recommend him!”
“Well, Vicky is a goddess. She pulled strings like no one else at year end to provide us with a very time sensitive auto loan check. Forgot to mention, we arrived with only 5 min before closing so she could have threw us out with no issue, but she didn't, she took the loan on herself and powered through a lengthy process in under 40 mins to get us the check. This was above and beyond the call, and for that we thank Vicky and the branch manager for taking care of their members. Reasons like this is why I stay with Partners Credit Union.”
“I like how everyone at the the los Angeles Crenshaw branch gives great customer service to everyone that enters their location they are very active when there's an issue regarding anything with my account
I rate my branch a grade of 10 being the highest”
“I've been a member of LA Federal Credit Union for a while now and my most recent loan experience really reinforced why I keep coming back. The approval process was smooth, fast, and genuinely personable. Both team members I worked with were responsive and proactive throughout — no chasing anyone down for updates, no delays. They moved things through quickly without sacrificing the human element.
I also have additional accounts with them, and the experience across the board has been consistent. It's rare to work with a financial institution where you can actually reach a real person without jumping through hoops. LAFCU has that small-bank feel with the capabilities you need. Highly recommend.”
“Victor was so beyond helpful and I truly appreciated him offering additional loan services. Not only did he help me with my auto loan but he also consolidated 2 of my personal loans and decreased my overall loan payments by 50%! I came in to get my car loan and left with saving money! I'm super impressed with my overall experience, customer service and his ability to be proactive to offer additional solutions. I will forever be a happy customer of Partners Federal Credit Union!”
“Andy Mendez was professional and provided great service , provided me with all the questions I needed and finalize all my paper work in a timely manner. Was very helpful and took his time and assisting me with my case. I would recommended him to anyone I Know. - Mr. Macias”
“Great service, very knowledge professional and always available to help me and my husband with any questions or issues we have. Thank you for your time and support ???? ? ? ?”
“Technicolor Federal Credit Union and everyone that works there is fantastic. Marina K. and her team have taken incredible care of our family for many years. They truly care about the members and are always accessible by telephone or email. Whether it has been a personal loan, car loan, setting up a new account, real estate question or navigating their site, Marina K. and others standby ready to assist. Our long-term relationship with the TFCU is a treasured one. Indeed, a very refreshing experience each and every time. Thank you, Marina K. Ten stars!”
“This little credit union branch is the best. Perfect location. Secure ATM. Always find parking. Starbucks next door. Staff is friendly and go out of their way to help you. I love giving them my business. Hidden gem. Love them.”
“THE EMPLOYEES ARE NICE & HELPFUL.
THE ATMOSPHERE IS QUITE.
SERVICE IS QUICK & WITH A ?? SMILE.
I ENJOY DOING MY ?? BANKING @ THIS CO-OP.”
“Nice location, amazing help. Just a little hard to find, if you don't know your way around. Would of been super helpful to know it was in the UCLA store building.”
“Delbert was amazing to be helped by! I came in with a lot to handle and He was patient and kind! And not only to me as a customer but to his co workers as well. There was an obnoxious customer that day and he alleviated the situation and was there for his co worker like a leader should be And all with grace and a smile on his face! That truly made me smile and I had no choice to but leave a review! Excellent customer service!”
“December 2023 Van Nuys Branch. Five stars highest rating out of five stars no problem. Jessica and her Branch Manager and co-workers always treat me kindly and are always super helpful and courteous as well as being super efficient. The employees at this branch create good will for your company which is a tangible asset. Happy Holidays to all and Thank you for the great service. From long time customer Walter Tribe in Sylmar CA USA .”
“Thank you for this credit union! When I required assistance with my auto loan, the manager and coworkers all proved very helpful. The front desk employee, Travis, went above and above! Each and every teller is amiable and accommodating. Here, there's always a personal touch. I wholeheartedly suggest Logix Credit Union!”
“Excellent customer service.Great atmosphere, fast serviceAnd the staff is very professionalThey take their time to provide excellent service.and you still get a cup of coffee and snacks are available.”
“I came into the Burbank branch with a very specific request for a Christmas gift for a family member, and Jovani Guzman was an absolute pleasure to work with. From the moment I walked in, he was kind, attentive, and genuinely cared about helping me find the right solution. (Bonus points that we shared a few laughs!) He truly came through for me and made the whole process easy and stress-free, getting me exactly what I needed. I can’t wait to gift this — it’s perfect! Huge thanks to Jovani for going above and beyond.”
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“I've been with Wescom for 14 years and they are nothing but the best. No long lines and excellent customer service. If you looking to get a loan I definitely recommend you talk to luis villegas. He was polite, kind, and extremely helpful and goes above and beyond and will guide you through your best options. I don't understand why he is not in the Sherman Oaks location anymore, lately, I see a lot of staff are replaced with new staff, if they are doing an outstanding job, why have they been replaced? Sherman Oaks Ca, the branch is the best, I hope Luis Villegas returns to this location very soon.”