“My wife wanted to stop by this Soma while we were shopping inside Westfield Sherman Oaks mall. She wanted to see what kind of sales they had on the pants and bras. When we walked inside, an older lady greeted us and asked if we needed any help. She was able to verify the deals on the things my wife was interested in purchasing and help her through the whole experience. If there was an item that they didn't have, she would place the online order for us. My wife really appreciate the assistance she received here. They had some good deals and if you spend a certain limit then you'll get a complimentary tote bag as well.”
“Old Navy is one of my favorite spots for affordable clothes. The store is clean, well-organized, and the staff are helpful without being pushy. They always have good sales, and the quality is solid for the price. Easy to find sizes and plenty of variety for the whole family. A great place to shop if you want style without spending too much.”
“I always receive the best service from Shean, Ekaterina, and Sofia at Macy’s! I’ve known Ekaterina and Sofia for a long time, and they’ve consistently gone above and beyond to help me improve my style and feel more confident. Recently, I met Shean, and she was so kind, helpful, and professional. Together, they make shopping at this location a great experience every time. This is by far the best team and the best service at Macy’s!”
“The BEST place for the most beautiful gowns, EXPERT attention to detail, and service with kindness and love! I had the best time picking my gown for my birthday with Angela and Karen went above and beyond to make my dress even more FABULOUS! They also helped my mom with her gown and she is the pickiest of the pickiest! Their selection, kindness, and patience is next level. Thank you so much ladies for making our dresses even more beautiful than we imagined!!”
“I stopped by Soto in Sherman Oaks while I was in the area for a laser appointment (I live in Santa Monica and rarely make it out to the Valley unless I have something scheduled). I had a little time and was looking for a cute lounge set to wear for work and running errands, so I asked ChatGPT for boutique recommendations in the area and Soto Sherman Oaks was one of the places suggested before I even checked Yelp or Google. That alone made me curious to stop in.
First of all, this is an excellent place if you like to shop on your own without someone hovering over you the entire time; no pushy sales energy, which I personally appreciate. I was able to browse comfortably and take my time.
I ended up finding exactly what I was looking for — the cutest lounge set. They had it in black, pink, and blue, and I went with the blue one. I also picked up a pair of sunglasses and a really cute choker necklace. They have a nice selection overall — shoes, jewelry, friendship bracelets, bags, accessories — lots of fun pieces.
The pricing is on the higher side, but the quality definitely feels better than what you’d order online. You can tell the pieces are more thoughtfully curated.
The only thing I would mention is that greeting customers when they walk in makes a big difference. When I came in, no one greeted me or smiled. One of the sales associates, Michaela, walked by a couple of times and didn’t acknowledge me at first, even when I smiled. It wasn’t a huge deal, but it did stand out. Once I tried on a few outfits and initiated the interaction myself, she was pleasant and helpful. The other sales associate (I didn’t catch her name) was also lovely.
Parking was easy. I found street parking right away.
Overall, I had a good experience and found some lovely pieces. If you’re in the area and like discovering fun, trendy items without feeling pressured, it’s worth stopping in.”
“Today, July 17, 2025 at 5:06 PM, I was helped by cashier 3594484 (I forgot her name) but , I want to thank her for the AMAZING costumer service, lady you are AWESOME, THANK YOU, THANK YOU for your help. I appreciate your cooperation.
Thank you!!!”
“I love the XS elegant green long dress! Friendly, welcoming purposeful service from Paloma Telles and Kayla! I appreciate Paloma for quickly taking my clothes to the fitting room so I could put them on, and the fast, smooth checkout with smiles made my visit even better. They truly deserve a pay raise—thank you both so much, God bless!”
“love Free People for their versatile and unique bohemian style. And I also love their boutique's staff and customer support.My favorite Free People is in Sherman Oaks Fashion Square. All of these store staff are amazing and very helpful.This holiday season, I had some glitch with one of my purchases I was trying to return. Ashey was amazing! She quickly took care of things, called customer service, and gave me her number : ) to follow up if I had questions or didn't receive my refund on time.I have never felt more taken care of and welcomed in any story before.Thank you so much, Ashley, and good job, Free People, for hiring the best people for your team.Irina”
“I stopped by this Banana Republic store inside Westfield Sherman Oaks mall today while my wife was returning an item at another store nearby. The moment you walk inside this store, you'll feel like you're in a luxury store because everything is set up like it is. The store is very open, bright, quiet and smells nice. I stayed mostly in the men's area and looked at their items. My friend were a lot of Banana Republic clothing so I was looking for items for him as a Christmas gift. I saw some stuff that I thought would be nice for him but haven't brought it yet.”
“I stopped by this Vans store right when they open inside Westfield Sherman Oaks mall while my wife was looking at jewlery. I know that they carry skateboard here so I wanted to see what designs they had here. The skateboard prices are pretty reasonable. The store was not busy at all and they had some deals for Cyber Monday soon. I looked at some tshirts they had out and also some sweather but nothing stood out to me. The employees didn't really approach me, they just stayed at the cashier area talking to each other which I didn't mind.”
“I stopped by this Zumiez store inside Westfield Sherman Oaks to look at their skateboard collections. My wife was shopping at a store nearby so instead of waiting for here there, I came to this store. I went straight to look at their skateboard collections and they had some nice one along with the price being very fair. I also took a look at some clothing they had because of the extended black Friday sale deal. They have some watches closer to where you walk in as well if you're interested in that.”
“We stopped by this store today because my wife saw some sweather on their windows display so we went inside. The staff are very friendly here and helpful with my wife when she had questions on their clothing. They also told me that they have a man chair for me to sit down while my wife was trying on clothes. This place is a decent size and had some good deals going on for Cyber Monday. My wife also signed up with their credit card to save more in her purchase. She got a red sweater to wear for Christmas.”
11AM - 8PM
14060 Riverside Dr, Sherman Oaks
Womens Clothing
“I've been using Sisley Paris skin care for almost year and couple month everyone asking about my secret for even skin tone and the glow all over , now it's not secret anymore Even I do my mini facial at home Sisley located at Bloomingdale's sherman oaks they do have all skin type Phyto- skin care amazing results The person super friendly always smile and looks happy just ask for Sisley represent ONLY I KNOW the prices little $$-$$$ but the products last long and results will show the different I get my whole skincare regimen twice a year and some products last more then 6 mother with daily uses Even I start use their body contouring care”
“It's a fantastic place to shop especially for unique pieces for the home. Also great selection of Ladies clothing no so much men's. Above all the lovely ladies that work there are fantastic.”
“My wife wanted to stop by this Lucky Brand store while we were shopping inside Westfield Sherman Oaks mall. I took her to the store inside Orange outlet mall so she wanted to know if she can exchange items here. When we walked inside the store, they were not busy at all and was very easy to approach. They told us that you can exchange an item here from other Lucky store as long as they have it in the store. We then looked around to see if they carry the same stuff as the outlet but they didn't.”
11AM - 8PM
14000 Riverside Dr, Sherman Oaks
Womens Clothing
“My wife and I stopped by this Finish Line inside Macy today because it was the first store open so we were shopping inside. My wife wanted to try on the slip on shoes and I had some Macy rewards to use before it expires. The 2 men working today was very nice to my wife when she was asking for some sizes and different colors if they have it. She like 1 particular shoes but they didn't have it in store but the gentleman said he can place a online order for us. My wife checked the price online and it was cheaper so they were able to price match it. We were satisfy with our experience here today.”
“Had no problems finding what I needed, Julia was amazing and super nice and helped me with any questions I had. Would def approach her if you are looking for someone that is friendly and helpful.”
“Huge selection of Levi's! If your into vintage and in the Valley... it's a must to check it out! Great place to find costumes for themed parties or Halloween!”
“Wonderful experience I didn’t catch her name but the young lady that worked 7/3 did an amazing job!!! Made sure my niece had a pleasant experience getting her ears pierced and made sure she was not once frightened. I really appreciate the patience she had and her kindness. It’s not everyday you truly see a worker who truly cares. She also held the store down by herself!!! Was cashier and doing piercings! She deserves a raise!!”
“I stopped by this H&M store inside Westfield Sherman Oaks this morning. I came when they just open so it wasn't busy at all after Black Friday. I never walked inside this H&M location before so I didn't know they have a women entrance and the men area entrance is further down. But if you walked into the women H&M entrancex, there are signs to tell you where the men area is. I like wearing their Easy Iron, Slim fit dress shirts here but the price did go up on them. I also like H&M conscious shirts that are now labeled as Dry mode shirt but they usually only sell them online. When I visited this store, the employees were really nice and asked if I needed any help. I told them I was just browsing so they let me be. They have some nice sales going on but so far nothing grabbed my interest.”
“I tried to make an online purchase and pick up my products from Sherman Oaks. The website would not let me complete the order for some reason. So, I called the store in Sherman Oaks. The sales associate was super nice. She knew her inventory and she had the items waiting for me when I got there. Super easy and relaxed, unlike my experience with the sales associate in Valencia,”
“I love this Store!! Shop there for like 20 years ! BUT. NOW getting HARASSED after I paid for my merchandises ! To show my bag with purchase and receipt before I leave the store! I worked 18 Years in Retail different Stores and pretty sure that’s not legal!!! Only if the Store thinks you stole something and needs investigation against you filing a case they are not aloud to do this ! Check CA penal code 490.5 shopkeepers privilege law !!!
Costco and Sams club can do this because its a policy in there member ship!”
“Place was a little cluttered, lots of mix match sizes so expect to be doing some digging for your size, other than that great customer service and awesome selection of clothes, will be coming back!”
“I stopped by today (Sunday) to try and sell some stuff. I didn’t end up selling anything, but I’ve gotta give a shoutout to the staff member who helped me—wish I’d caught his name! He was super welcoming, walked me through the whole process, clearly explained why they couldn’t take my items, and even gave me a really helpful recommendation. My experience was way better than I expected (especially after seeing some of the negative reviews), and I’d totally recommend this location!”
“Very helpful staff but rather limited inventory! The one in Pasadena has a larger selection. This store is located on the second floor of Westfield shopping mall.”
“BEST selection of fashionable well made clothes for plus size .....my size! Originally lived by the store so I would go there. Now I live across the country so I shop on line with them. The Friday night live show on Facebook helps keep up with options. Customer service is the best both in the shop or on the phone. Always helpful and assistance is offered. My favorite!!!”