Victra, an authorized Verizon retailer located in Simi Valley, CA, is dedicated to providing an exceptional experience for its customers. The store offers a wide variety of wireless devices, including phones, tablets, mobile broadband, and accessories, all aimed at connecting technology to life in a trustworthy and enjoyable manner. Customers consistently praise the knowledgeable and friendly staff, with Jay, David, and Ryan being highlighted for their outstanding service. They are known for going above and beyond to help customers with account changes, phone upgrades, and resolving issues. Many visitors appreciate the accommodating atmosphere, even when children are present. The team takes the time to explain products thoroughly, ensuring that customers leave with the right solutions. Positive feedback also includes quick resolutions to technical problems, such as restoring phones from SOS mode. Overall, Victra is recognized for excellent customer service and is recommended as a preferred location for wireless needs.
David is the best! I needed a new phone and he helped me find the option that best fit into my budget. He explained everything in a way that was easy to understand. This was awesome since I usually struggle to understand the different fees, plus the terms and conditions. I definitely recommend this location!
May 2024
Mark was very helpful, effective and knowledgeable.
April 2024
The employees there were great and helped me get exactly what I needed
