Quest Diagnostics is a healthcare business that provides lab testing services. Customers appreciate the high level of care from staff members, especially one employee who went above and beyond by calling the doctor and nurse to ensure labs could be completed, even after the initial orders had expired. This proactive assistance helped a patient with urgent health concerns, demonstrating a caring and dedicated attitude. However, some visitors have experienced issues with the check-in process. Instead of a front desk, Quest uses a self-check kiosk, which sometimes encounters glitches. In such cases, patients may need to find staff members to resolve administrative problems, which can cause long wait times. Though the staff working behind the scenes are capable and helpful, the absence of a dedicated receptionist leads to delays and frustration during busy times. Customer service at Quest can vary. While many staff members are friendly, some customers have found the front desk staff to be rude and lacking customer service skills. This inconsistency appears to be related to staffing changes made during the COVID-19 pandemic, with lab technicians handling roles traditionally performed by receptionists. Overall, Quest Diagnostics offers reliable lab services, but improvements in staff customer service and check-in systems could enhance the patient experience.
When I go I always make an appointment on their app. Show up on time and there shouldn’t be a problem. Nice people working here. But they should have a receptionist in the front because other people might have questions. Overall it’s a clean place and easy to check in on the tablet.
May 2024
easy! book on line, arrive on time. friendly and efficient care
March 2024
Staff are well trained and electronic checkin a significant improvement.
