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9AM - 5PM
1631 Huntington Dr, South Pasadena
Banks
“I've read the few negative reviews. I'm sorry that was your experience. I've had nothing but great experiences with this bank. When I bring my doggy they welcome her with treats.”
“I do deposits here 3 times a week for the last 5 years, and always get great service from the regular team Douglas, Suzanne, Gloria and Beronica! You guys always take care of me and do it with a smile.
Usually no wait at all weekday afternoons.
Huge parking lot, but can be tough to find parking due to so many Tesla chargers.
The facility is warm, welcoming and clean with nice plants around the office, great natural light, seating and some upgraded, screens to watch if you are waiting.
One thing I will say is tellers need to have more 1's and 5's during the day. It seems that they're out many times and have to ask someone or go to the back. No big deal, but there should be no wait for small amounts of cash that I normally get ($100 or less)”
9AM - 5PM
929 Fair Oaks Avenue, South Pasadena
Banks
“I had the pleasure of working with Phillip, he was on time, professional, kind, and extremely knowledgable. I am not much of a banking/finance guy and needed help with a wire, was actually extremely nervous, and Phillip put me totally at ease. Everything went wonderful, and they covered the wire fee, he really went above and beyond, left feeling really positive about the entire experience. It's really unfortunate people only seem to remember to leave reviews when they are feeling bothered, people like Phillip make banking something I look forward to. I think him and the people at this branch deserve a bit more credit.”
“I've had very good experiences at this So. Pasadena branch. The personnel have been friendly, respectful, and supportive. Banker Jess assisted me with opening a third account and Manager Amrit was responsive and assuring in addressing my concerns regarding specific transactions. Representative Yara was very personable and so efficient in handling transactions.This branch will be my 'go to" branch for professional services and support. Thank you.”
“I've banked from BofA to credit unions and for a regular personal account I've honestly never gone to a friendlier place. It has a mom and pop feel, never long lines, and just so pleasant going in. Everyone is so friendly and sweet. This is so random of me to review a bank, but I think nice pleasant professional people who are good at their jobs should get props in this world!”
“The people here genuinely want to help you. I run a small business and they are always supportive helping us manage deposits and cash flow challenges too. Everyone is very nice at this branch compared with others and other banks”
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“This is the third time using Brandon. I was going through a rough time in my life going through a divorce. Brandon was there for me not only as a loan advisor but as a friend/ counselor. He was there for me when I needed to vent. Even after hours and weekends. This is the only reason I keep coming back to chase because Brandon helps more than he has too. As a nurse time is hard to come by but Brandon always made time for me. I really appreciate Brandon and I truly think Brandon is a important asset to your team. Julianne was also kind and helpful. Madison was also extremely helpful in the process. Thank you so much to the Chase team.”