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“This post office single-handedly revived my faith in USPS. Or, rather, my faith that trips to the post office can be pleasant. The two fellows that seem to be there most often are so effusively friendly and helpful! To the point where one of them, I believe his name is Jackie, got me something green to wear on Saint Patrick's Day so I wouldn't get pinched. We've since moved and I genuinely miss having those nice moments when I'd run errands. To those who can frequent this post office, please take some time to appreciate it!”
“Thank you for a delightful experience. Professionals working together to make things happen. My trip was unrelated to the female blond mailing other items out. She followed us out of the post office. At this time, my pick ups include myself, accompanied by a short male Asian mixed guy smiling in the camera speaking a little Japanese with peppery hair. I like to stick with the same team. We stick together.
Delivery Love ?
Amber Livingston”
“I walked in today at 9 am to mail an item I need helped being packed.Tuan saw me and said while the post office services were not open until 10, he would help me. Wow, what a great customer service from Tuan. He truly went above and beyond when he didn’t have to. Thank you Tuan. You are awesome!”
“The Encino Post Office operates with a level of consistency and efficiency that’s increasingly rare. Under the management of Alfonso, the branch is well-organized and runs smoothly even during busy hours. Wait times are generally short, and the staff appear well-trained and focused on keeping things moving without unnecessary delays.
Alfonso maintains a visible presence and seems actively involved in daily operations, which likely contributes to the overall professionalism of the team. The counters are staffed appropriately, lines are managed efficiently, and any questions are handled clearly and without confusion.
It’s evident that this location benefits from strong leadership and attention to process. Compared to other branches I’ve visited, the Encino location stands out for being clean, orderly, and consistent. It’s a reliable place to take care of postal needs without hassle.”
“I was dealing with a frustrating situation involving a missing parcel that had been stuck in transit with no updates for days. After getting nowhere online, I came into the branch hoping for some clarity—and that’s when I met Victor, the branch manager.
Victor was not only professional but genuinely helpful and patient. He took the time to listen, pulled up the tracking information, and made several calls on my behalf to locate the package. Thanks to his persistence and clear communication, we were able to track it down and get it moving again.
It’s rare these days to find someone who truly cares and follows through. Victor turned a stressful experience into a positive one. Huge thanks to him and the team at this location—your help made all the difference!”
“Parking is AWFUL! However, the customer service team is always helpful and friendly which I have never experienced in any other post office. Like the one in Verdugo Road where the attendants are incredibly rude.”
10AM - 5:30PM
11304 Chandler Blvd, North Hollywood
Post Offices
“Nelson Soto is a supervisor at North Hollywood Post Office, he is amazing.. He spoke like a true gentleman and went out on his own time to make sure my over night package was delivered..
I wish more post offices around the country had employees like Nelson. We need to have a way to tip people thru an app who go above & beyond the call of duty.”
“Came here bcz it was one of the few P.O.s open on a Saturday. The sweet & professional employee working the counter, Brandy, was the BEST. So repectful, zero attitude, and hard working.”
“I received fast and efficient service at this post office. One of the clerks kindly assisted me in locating my missing mail, which I greatly appreciated. Although I don’t often leave reviews, I felt compelled to share my positive experience. The clerk at Window 3—a lovely young woman with brown skin and striking green eyes—was exceptionally sweet and helpful. Additionally, the convenient location of this post office near my home makes it incredibly accessible. So far, so good!”
“I want to thank the mail carrier, Carlos, for his outstanding service. I mistakenly thought I hadn't received a package, but Carlos went out of his way to help resolve the issue. His professionalism and kindness are truly appreciated. Thank you.”
“Only 4 stars because of the long wait ( 1hr outside, about 2 inside just waiting) but know that I did not have an appointment. Staff was extremely knowledgeable, helpful AND friendly! (Though tired, they're dealing with a lot).
1. Make sure your documents are COMPLETELY filled out BEFORE coming. If not I guess do it in line outside but bring a clipboard or something to write on. They do have a LIMITED supply of paper applications and they run out so that's why they recommend coming with your own.
2. Be prepared to wait. Bring water, headphones, a portable charger for your phone, a book, playing cards, whatever. You're gonna have to kill some time. There is AC inside and god bless them a fan (and it's hot) but there's an outside area with tables should you brave the heat (some of them have umbrellas so it's not too bad). One lady brought lunch with her. Queen.
3. Be prepared to STAND too. There aren't enough chairs. Wear comfortable shoes.
4. There are NO public bathrooms.
5. There are vending machines that are cash/coin only. Not sure if it's expensive but at least those are an option.
6. There was a fruit vendor near here and that fruit looked glorious in this heat so BRING CASH and support your local vendor.
All in all, my partners appointment only took him like 5 mins lol. Other people's seem to take way longer.”
“Was no line when I arrived, but in the 10 mins it took to address some envelopes, 3 people had snuck in behind me. Naturally, each customer had a complicated transaction, so it took about 15 mins to advance to the window. About 6 people had lined up behind me during my wait. Staff was friendly and efficient. Decent post office if you time it right!”
“This is my second time stopping by. The first one was not good at all. Probably it is because it's almost 5pm and they're closing soon. The male postal worker must be tired and he is not happy to answer inquiries. The second time, I came Friday afternoon. There was a line but it went fast. This lady named Sandra helped me to make the transaction easy. She explained to me in detail the differences regarding the amount of each mailing options. With that, it helped me a lot to decide. I agree with a fellow Yelper - Sandra has been a great. Recommended.”
“I came in with some assorted boxes and envelopes unsure about the exact postage to use, and Marisa was so patient and helpful. She gave the best advice to spend less money and even let me use some tape to seal up my box. I've been to many other LA post office branches and never left feeling happier than when I went in. Marisa is a treasure!”
10AM - 5:30PM
3950 Laurel Canyon Blvd, Studio City
Post Offices
“The employees make this location a 5 star one, especially Janice, she is a superstar, the epitome of stellar customer service!
This location is so much cleaner than many other post offices.
Parking spots are sparse, but there are a couple of large parking lots nearby and the streets have parking too”
“⭐⭐⭐⭐⭐
Postmasters on Riverside Dr is hands down my go-to for shipping. The two gentlemen there are always super helpful and really know the ins and outs—whether I’m shipping to family in New York or sending packages internationally.
I’m writing this review because they saved me big time. Today, FedEx wanted $180 per package (plus box fees) to ship two large boxes to Utah. I went to Postmasters instead and they got it down to $88.20 per package. Huge difference.
Honest, knowledgeable, and fair pricing. I won’t ship anywhere else.”
“Fastest, kindest service I’ve ever encountered in a USPS store. ?? in and out in 20 seconds
My local post office is bad attitude HQ, so it was wonderful to be asked “how are you? :)” for once”
“I went in and there was a long line. I thought I would be in line forever, but there was a Supervisor assisting what customers he could, which impacted how long the line was. Before I knew it, I was being served by one of the 2 window clerks. I was thanked for waiting in line. The Supervisor also thanked me for waiting in line as I left. Seemed to me the folks working there were doing their best to serve the customers as best they could.”
“Tina and Rosie are awesome! When I arrived there was a very ling line but they are doing a great job helping customers through their tight space and are doing so with such great energy! Thank you for making this a pleasant experience!”
“I utilize this particular USPS location as it's now my local branch since moving in this part of Los Angeles located in Hollywood and by far I have had the best experiences with simple customer service compared to three past local USPS locations I've had to deal with in other parts of LA County so I appreciate the time and effort given by the postal workers I've had the pleasure of assisting me with my postal service needs. Keep up the good work! Thank you all! I don't quite know your names yet but I will soon enough since you all will be seeing me more often. :)”
10AM - 5PM
12450 Magnolia Blvd, Valley Village
Post Offices
“I am surprised about some of the negative comments. This has been my post office for 20 years and I have never found the staff less than courteous and professional.”
10AM - 5:30PM
3300 Foothill Blvd, La Crescenta-Montrose
Post Offices
“Slow and machine stencil wasn't working and postal rep didn't tell her for five minutes she could just use her finger. Probably because she was busy looking at her phone. Meanwhile the line grew from 3 to like 9.”
“Today I understand there is special and very good person who’s working there, she helped me and she has the best customer service. Her Name is Mary, thank you Mary, Appreciated ❤️”
“I love this post office so close to my house and the staff are very nice , me and my wife drop our business packages here everyday. We do really appreciate their hard work.? Thank you.”
“I always see the same 2-3 people working the counters any time I stop by and they are always so kind. They do remember me and ask me about my day and just have a good conversation. No need for anyone to disrespect these workers”
“online it says they’re open till 4pm but that’s a huge lie. They’re only open till 3pm. I’ve asked them numerous times. Can they please change the times to reflect their actual hours online and they just look at me like I’m an alien.”
10AM - 12:30PM 1:30 - 3PM
6418 Bellingham Ave, North Hollywood
Post Offices
“Queeny is the best. This post office is great. Things move quickly, always happy to help. Parking is a bit difficult sometimes, but it's a huge lot and its free.”
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“I had a fantastic experience at this post office while renewing my daughter’s passport. The entire process was fast, professional, and handled with care. Roel helped us, and he was excellent—kind, efficient, and clearly experienced.
We had a 2:00 PM appointment, arrived exactly on time, and were completely done by 2:12 PM—that even included taking my daughter’s passport photo! We were also able to do the money order on the spot, which made things super convenient.
I highly recommend this location for any passport or post office needs. Just make sure to schedule an appointment—it's absolutely worth it. Also, I recommend filling out the passport application online and printing it out ahead of time to speed things up even more. Great service all around!”