The UPS Store in Sunnyvale offers expert packing, shipping, printing, and mailbox services. The staff provides stellar service, fighting hard for customers in cases of lost packages to ensure justice. Employees are noted for being fast, efficient, and able to manage busy times well, making long lines go quickly. They are consistently described as nice, welcoming, friendly, and patient, willingly going the extra mile. Staff members expertly explain things, answer all questions, and help navigate tasks like printing correct labels. They are also gracious and understanding when assisting with mistakes, helping to locate and repack items. This locally owned store delivers very good experiences, earning customer loyalty and return visits.
Every time I go in, either for a LiveScan or package drop off, the staff is always super friendly and very knowledgeable.
August 2026
This is my go-to place for Amazon returns. Always fast and friendly service. Recently, they helped return an e-bike to the vendor, which is more complicated than expected. Regardless, this UPS store always provides great customer service.
July 2026
Loved the service we got here. My 4 year old got a lollipop from the lady!
