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“Thank you for a delightful experience. Professionals working together to make things happen. My trip was unrelated to the female blond mailing other items out. She followed us out of the post office. At this time, my pick ups include myself, accompanied by a short male Asian mixed guy smiling in the camera speaking a little Japanese with peppery hair. I like to stick with the same team. We stick together.
Delivery Love ?
Amber Livingston”
“The Encino Post Office operates with a level of consistency and efficiency that’s increasingly rare. Under the management of Alfonso, the branch is well-organized and runs smoothly even during busy hours. Wait times are generally short, and the staff appear well-trained and focused on keeping things moving without unnecessary delays.
Alfonso maintains a visible presence and seems actively involved in daily operations, which likely contributes to the overall professionalism of the team. The counters are staffed appropriately, lines are managed efficiently, and any questions are handled clearly and without confusion.
It’s evident that this location benefits from strong leadership and attention to process. Compared to other branches I’ve visited, the Encino location stands out for being clean, orderly, and consistent. It’s a reliable place to take care of postal needs without hassle.”
“You wouldn’t think finding someone to gift wrap a present—something so simple—would be such a challenge these days. I wasn’t looking to have something wrapped at the store I bought it from; I just needed a place that still offered gift wrapping as a service. Turns out, that’s becoming a dying industry.
Enter Saugus Drugs & Hallmark.
I called right when they opened at 9am to ask if they could help. Drove over by 10am, and thankfully it was quiet. They not only wrapped my wife’s birthday gift, but also found the right box for it. I think I paid maybe $5 or $6, and honestly, it felt like a steal for the care they put in.
The woman who helped me was incredibly attentive. She asked me multiple times if I liked how it looked, made small adjustments, and genuinely seemed to care that it came out just right.
It’s been a few weeks since, and I still find myself thinking about how much that simple act meant. Thoughtful service like that is rare these days—and worth writing about.”
“I needed to complete a livescan and was pleased to see that they recently added the livescan service at this location. The process was quick and easy. They also had walk-ins available so I could get it done on my time.”
“It's a small office with with three windows. Most of the time two are open. Exception would be during holidays. Then I would see all three operating. There is a self serve kiosk which is available. Employees are friendly and professional.”
“I needed a notary at the last minute and contacted Denise and she was right there to help me out. She was a life saver. She’s professional, thorough, and accommodating. I will definitely be using her for all my notary needs.”
“I was dealing with a frustrating situation involving a missing parcel that had been stuck in transit with no updates for days. After getting nowhere online, I came into the branch hoping for some clarity—and that’s when I met Victor, the branch manager.
Victor was not only professional but genuinely helpful and patient. He took the time to listen, pulled up the tracking information, and made several calls on my behalf to locate the package. Thanks to his persistence and clear communication, we were able to track it down and get it moving again.
It’s rare these days to find someone who truly cares and follows through. Victor turned a stressful experience into a positive one. Huge thanks to him and the team at this location—your help made all the difference!”
“Easily the most helpful post office workers I e ever had been going here for 6 years and if there’s confusion with a stamp they help you instead of get frustrated that you didnt select the right postage”
“Such a convenient location, always in an easy in, and out to satisfy your post office needs. Always helpful attendants to take care of you. Tons of parking in the front, side, and back of this commercial center”
“Came here bcz it was one of the few P.O.s open on a Saturday. The sweet & professional employee working the counter, Brandy, was the BEST. So repectful, zero attitude, and hard working.”
“Nelson Soto is a supervisor at North Hollywood Post Office, he is amazing.. He spoke like a true gentleman and went out on his own time to make sure my over night package was delivered..
I wish more post offices around the country had employees like Nelson. We need to have a way to tip people thru an app who go above & beyond the call of duty.”
“Only 4 stars because of the long wait ( 1hr outside, about 2 inside just waiting) but know that I did not have an appointment. Staff was extremely knowledgeable, helpful AND friendly! (Though tired, they're dealing with a lot).
1. Make sure your documents are COMPLETELY filled out BEFORE coming. If not I guess do it in line outside but bring a clipboard or something to write on. They do have a LIMITED supply of paper applications and they run out so that's why they recommend coming with your own.
2. Be prepared to wait. Bring water, headphones, a portable charger for your phone, a book, playing cards, whatever. You're gonna have to kill some time. There is AC inside and god bless them a fan (and it's hot) but there's an outside area with tables should you brave the heat (some of them have umbrellas so it's not too bad). One lady brought lunch with her. Queen.
3. Be prepared to STAND too. There aren't enough chairs. Wear comfortable shoes.
4. There are NO public bathrooms.
5. There are vending machines that are cash/coin only. Not sure if it's expensive but at least those are an option.
6. There was a fruit vendor near here and that fruit looked glorious in this heat so BRING CASH and support your local vendor.
All in all, my partners appointment only took him like 5 mins lol. Other people's seem to take way longer.”
“This is my second time stopping by. The first one was not good at all. Probably it is because it's almost 5pm and they're closing soon. The male postal worker must be tired and he is not happy to answer inquiries. The second time, I came Friday afternoon. There was a line but it went fast. This lady named Sandra helped me to make the transaction easy. She explained to me in detail the differences regarding the amount of each mailing options. With that, it helped me a lot to decide. I agree with a fellow Yelper - Sandra has been a great. Recommended.”
“I came in with some assorted boxes and envelopes unsure about the exact postage to use, and Marisa was so patient and helpful. She gave the best advice to spend less money and even let me use some tape to seal up my box. I've been to many other LA post office branches and never left feeling happier than when I went in. Marisa is a treasure!”
“I stopped by this USPS office to drop of an Amazon return. I been to the plaza this USPS office is in so many times but never knew there was a USPS here. I found parking easily since this office is in a plaza with many parking spots. When I walked inside the post office, there was no one in line so I was able to walk up and hand my package since everything was paid for already. I got my receipt and left, it was a simple and easy process.”
“Since opening my online store , I have had no problems at all with my local post office and so long as none of my mail gets tampered with or stolen any more by the same thieves who pose as some kind of special cops lying about me to the post office workers so they can steal my mail and whatever money I should have through the mail coming via the post office ; so long as I receive all my mail from this point on I am giving a solid five star rating.....”
“I’ve only had awesome experiences here at my local post office! Love the post office workers here! They are fantastic postal employees here at Tournament, not like the Unprofessional, Rude and Lazy to help customers post office employees at the Valencia creekside office!”
“I am surprised about some of the negative comments. This has been my post office for 20 years and I have never found the staff less than courteous and professional.”
“This is the USPS location I use most of the time because it’s the closest to my house. The staff are always super friendly and ready to explain anything I need help with. They have a small parking lot that can get busy at times you might have to wait a minute or two or circle back for a spot. Inside, there are only two or three service counters, but the staff work efficiently and keep the line moving, so wait times are rarely an issue. I’ve had to send packages internationally before, and any time I had questions about the forms or process, they helped me every step of the way with a smile on their faces. It’s a completely different experience compared to the Reseda location, where everyone always looks miserable. I 100% recommend this USPS location to anyone in the Winnetka area who needs to send mail.”
“Today I understand there is special and very good person who’s working there, she helped me and she has the best customer service. Her Name is Mary, thank you Mary, Appreciated ❤️”
“This is the post office I usually go to because it's the closest one to where I work. The staff are always nice and friendly, and they answer any questions you might have about sending or receiving mail. There's plenty of parking at this location, and they have some self-serve machines that help you avoid waiting in line if you don't need assistance. When you do have to wait, the time depends on how many people are in line and how many staff are working the counter that day. It's always a pleasant experience using USPS. See you next time for the next letter or package!”
“Gonzal and Tristan were both very helpful guiding a package through the USPS system that got hung up in the Phoenix Distribution Center. Once it arrived at the Reseda location, it was quickly put in the hands of the recipient. Thank you both for your help!”
“Been going here every day for decades! This is the best USPS location in Santa Clarita hands down... or anywhere for that matter!! All of the staff are super helpful, friendly, and knowledgeable. I wish all the USPS locations were half as friendly and helpful as they are! Sylvia, Neva, Angel, Daniel, and all of the staff there always greet me when I come in and are always pleasant to work with. Can't say enough positive things about them! They deserve 10 stars and a commendation for dealing with some of the customers I have seen walk in there! Thank you for always going above and beyond in your service!”
“I love this post office so close to my house and the staff are very nice , me and my wife drop our business packages here everyday. We do really appreciate their hard work.? Thank you.”
“I always see the same 2-3 people working the counters any time I stop by and they are always so kind. They do remember me and ask me about my day and just have a good conversation. No need for anyone to disrespect these workers”
“online it says they’re open till 4pm but that’s a huge lie. They’re only open till 3pm. I’ve asked them numerous times. Can they please change the times to reflect their actual hours online and they just look at me like I’m an alien.”
“Honestly taken aback by the 1-stars. Ive been in the area for roughly 6 months, have had tons of mail and packages both delivered and picked up from this location, and I’ve never had a problem. Every time I pick up, everybody is courteous and professional.”
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“This post office has always been good about getting back to me on any customer service I might need. Also Rebecca provided great customer service specifically and was very patient with a less then patient customer. I've heard stories of other horrible post office, im glad the sylmar branch and it's employees are my local ones!”