Post Offices near Sylmar, CA

“Warning: DO NOT SHIP ANYTHING YOU ARE NOT WILLING TO LOSE! GO WITH FEDEX, MIGHT BE A FEW BUCKS MORE BUT YOU WILL NOT NEED TO DEAL WITH THIS WHEN IT HAPPENS TO YOUR VALUABLE PROPERTY.

MY STORY
I am filing this complaint regarding the mishandling of an insurance claim and the unreasonable process required to attempt to resolve it.

Shipping services purchased through USPS include up to $100 in insurance coverage. Based on that, this should have been a straightforward process. Instead, what should have taken a short visit turned into hours of my time and three separate trips to the post office. Only to have my claim denied, why, because they did not review the info I already submitted.

I initially filed my claim online and later received a letter instructing me to bring the item in for inspection. I followed those instructions. However, upon visiting the post office, I was repeatedly told to return because no one was available to assist me. They said I need a supervisor, and one is not always present.

I made three separate visits, each time complying fully with what was requested. On my final visit, after already investing significant time, I provided all documentation. During that visit, the power went out. Shocker.

At that point, I asked the staff to hold the item while they clarified internally what was needed to complete the process, in order to avoid yet another unnecessary trip. The staff was not apologetic, knowledgeable, or helpful throughout this process.

Despite fully complying with all requirements and making repeated efforts, my claim was still denied. The stated reason was that proof of value was not provided. However, this documentation had already been submitted with the initial claim. It appears no proper review was conducted before denying the claim, resulting in further unnecessary delays and wasted time.

This process was unnecessarily difficult, time-consuming, and inefficient. What should have been a simple insurance claim turned into a prolonged back-and-forth with inconsistent instructions. As a result, I spent HOURS resolving something that should have taken minutes. Over 3 to 4 hours, this makes me sick to think about.

As a high-volume shipper (over X packages per month), I rely on USPS services and expect a reasonable and functional claims process. This experience has significantly reduced my trust in USPS handling of insured shipments.

I have escalated this matter to BBB, USPS Consumer Affairs and the Office of Inspector General.

Desired Resolution: Work on your process. No one should go through this.

I wish I could get back half the time I spent on this. I will never waste my time with them again. All trust is gone.”

“First time ever stopping here, it was conveniently located, but have to say this seems like great business. The gentleman there walked out to my car with me to make sure he could take my UPS return. Friendly and helpful goes a long way.”

“When ever I went here to ship a package ? I would make the line, not super long but there's a line. One day I was in the line and one of the workers was asking if anyone had a QR code and I did and he told me that I didn't had to wait in the line, that I can do it myself on the self help machines. He showed me how to use it and now every time I go I just scan my QR code and the label prints out I Put it on my package and all done.”

“I needed a notary at the last minute and contacted Denise and she was right there to help me out. She was a life saver. She’s professional, thorough, and accommodating. I will definitely be using her for all my notary needs.”

“It's a small office with with three windows. Most of the time two are open. Exception would be during holidays. Then I would see all three operating. There is a self serve kiosk which is available. Employees are friendly and professional.”

“You wouldn’t think finding someone to gift wrap a present—something so simple—would be such a challenge these days. I wasn’t looking to have something wrapped at the store I bought it from; I just needed a place that still offered gift wrapping as a service. Turns out, that’s becoming a dying industry.

Enter Saugus Drugs & Hallmark.

I called right when they opened at 9am to ask if they could help. Drove over by 10am, and thankfully it was quiet. They not only wrapped my wife’s birthday gift, but also found the right box for it. I think I paid maybe $5 or $6, and honestly, it felt like a steal for the care they put in.

The woman who helped me was incredibly attentive. She asked me multiple times if I liked how it looked, made small adjustments, and genuinely seemed to care that it came out just right.

It’s been a few weeks since, and I still find myself thinking about how much that simple act meant. Thoughtful service like that is rare these days—and worth writing about.”

“Mailed a couple packages here for priority mail. They had the priority boxes and labels available. It wasn’t too busy when we went. Great customer service that was efficient.”

“The Encino Post Office operates with a level of consistency and efficiency that’s increasingly rare. Under the management of Alfonso, the branch is well-organized and runs smoothly even during busy hours. Wait times are generally short, and the staff appear well-trained and focused on keeping things moving without unnecessary delays.

Alfonso maintains a visible presence and seems actively involved in daily operations, which likely contributes to the overall professionalism of the team. The counters are staffed appropriately, lines are managed efficiently, and any questions are handled clearly and without confusion.

It’s evident that this location benefits from strong leadership and attention to process. Compared to other branches I’ve visited, the Encino location stands out for being clean, orderly, and consistent. It’s a reliable place to take care of postal needs without hassle.”

“Came here bcz it was one of the few P.O.s open on a Saturday. The sweet & professional employee working the counter, Brandy, was the BEST. So repectful, zero attitude, and hard working.”

“Such a convenient location, always in an easy in, and out to satisfy your post office needs. Always helpful attendants to take care of you. Tons of parking in the front, side, and back of this commercial center”

“I was dealing with a frustrating situation involving a missing parcel that had been stuck in transit with no updates for days. After getting nowhere online, I came into the branch hoping for some clarity—and that’s when I met Victor, the branch manager.

Victor was not only professional but genuinely helpful and patient. He took the time to listen, pulled up the tracking information, and made several calls on my behalf to locate the package. Thanks to his persistence and clear communication, we were able to track it down and get it moving again.

It’s rare these days to find someone who truly cares and follows through. Victor turned a stressful experience into a positive one. Huge thanks to him and the team at this location—your help made all the difference!”

“I took my friend who has some difficulty due to a previous stroke. She had concerns about her mail box security at her home address and we went to inquire about a PO Box.
Sterling was so accommodating and made the process easy for her to understand as she gets confused easily and sometimes needs a little more time to process information. He explained everything including the process when ordering/receiving boxes or packages from Amz, Fedx, UPS, as they do not deliver to PO box. Very important to know.
Sterling was patient and reassuring. We both left knowing we made the right choice and Sterling had her back….he truly did.
Sterling is actually Golden! Thank you so much for your kindness, patience & compassion.”

“The post office in Newhall is one of the best ? A very friendly atmosphere each time I go which is several times a week. Always clean and stocked. While waiting for my turn I always hear how they help other customers with patience & detailed information. This has been my go to post office for about 6 years and not once have I encountered any issues. A+++++”

“I came in with some assorted boxes and envelopes unsure about the exact postage to use, and Marisa was so patient and helpful. She gave the best advice to spend less money and even let me use some tape to seal up my box. I've been to many other LA post office branches and never left feeling happier than when I went in. Marisa is a treasure!”

“I stopped by this USPS office to drop of an Amazon return. I been to the plaza this USPS office is in so many times but never knew there was a USPS here. I found parking easily since this office is in a plaza with many parking spots. When I walked inside the post office, there was no one in line so I was able to walk up and hand my package since everything was paid for already. I got my receipt and left, it was a simple and easy process.”

“This is my second time stopping by. The first one was not good at all. Probably it is because it's almost 5pm and they're closing soon. The male postal worker must be tired and he is not happy to answer inquiries. The second time, I came Friday afternoon. There was a line but it went fast. This lady named Sandra helped me to make the transaction easy. She explained to me in detail the differences regarding the amount of each mailing options. With that, it helped me a lot to decide. I agree with a fellow Yelper - Sandra has been a great. Recommended.”

“Only 4 stars because of the long wait ( 1hr outside, about 2 inside just waiting) but know that I did not have an appointment. Staff was extremely knowledgeable, helpful AND friendly! (Though tired, they're dealing with a lot).

1. Make sure your documents are COMPLETELY filled out BEFORE coming. If not I guess do it in line outside but bring a clipboard or something to write on. They do have a LIMITED supply of paper applications and they run out so that's why they recommend coming with your own.
2. Be prepared to wait. Bring water, headphones, a portable charger for your phone, a book, playing cards, whatever. You're gonna have to kill some time. There is AC inside and god bless them a fan (and it's hot) but there's an outside area with tables should you brave the heat (some of them have umbrellas so it's not too bad). One lady brought lunch with her. Queen.
3. Be prepared to STAND too. There aren't enough chairs. Wear comfortable shoes.
4. There are NO public bathrooms.
5. There are vending machines that are cash/coin only. Not sure if it's expensive but at least those are an option.
6. There was a fruit vendor near here and that fruit looked glorious in this heat so BRING CASH and support your local vendor.

All in all, my partners appointment only took him like 5 mins lol. Other people's seem to take way longer.”

“I was having a hard day, panicking about everything I had to get done and Brenda helped me. She just went that extra step to make it easier for me. I felt human and cared for. Which hardly ever (if ever) happens anymore. THANK YOU BRENDA!”

“online it says they’re open till 4pm but that’s a huge lie. They’re only open till 3pm. I’ve asked them numerous times. Can they please change the times to reflect their actual hours online and they just look at me like I’m an alien.”

“Judging off of my most recent visit last week, I had to go here to pick up my mail due to idiot criminals breaking into my community’s mail boxes. I rang the bell, and someone came right out. She returned quickly with my mail and explained a reasonable timeline to fixing the locks on the mailboxes and prevention. Plenty of parking, and not busy at all.”

“I’ve only had awesome experiences here at my local post office! Love the post office workers here! They are fantastic postal employees here at Tournament, not like the Unprofessional, Rude and Lazy to help customers post office employees at the Valencia creekside office!”

“Been going here every day for decades! This is the best USPS location in Santa Clarita hands down... or anywhere for that matter!! All of the staff are super helpful, friendly, and knowledgeable. I wish all the USPS locations were half as friendly and helpful as they are! Sylvia, Neva, Angel, Daniel, and all of the staff there always greet me when I come in and are always pleasant to work with. Can't say enough positive things about them! They deserve 10 stars and a commendation for dealing with some of the customers I have seen walk in there! Thank you for always going above and beyond in your service!”

“My passport expired and I needed a new one quickly for a trip that I am planning. The USPS in Sun Valley, CA was the nearest location that offered passport services. This location offers appointments & walk-in services from 10am to 11am. I arrived at 10am and waited in line for my turn. I was greeted by Roel, the USPS associate at the front desk with a smile and a good morning.
I had a few questions about the process which he answered immediately and then he took me through the process of renewing my passport. He was professional, exceptionally efficient and thorough. He found a few errors on my application and helped me correct them. He took my photo and suggested the photo that would best complete the passport application and then I paid the fee for expedited service due to my time issues. I had been dreading this task but Roel made it a very pleasant experience and I was finished before 11am and for that I am very grateful for Roel, the Sun Valley USPS passport boss?”

“Today I understand there is special and very good person who’s working there, she helped me and she has the best customer service. Her Name is Mary, thank you Mary, Appreciated ❤️”

“I love this post office so close to my house and the staff are very nice , me and my wife drop our business packages here everyday. We do really appreciate their hard work.? Thank you.”

“This is the USPS location I use most of the time because it’s the closest to my house. The staff are always super friendly and ready to explain anything I need help with. They have a small parking lot that can get busy at times you might have to wait a minute or two or circle back for a spot. Inside, there are only two or three service counters, but the staff work efficiently and keep the line moving, so wait times are rarely an issue. I’ve had to send packages internationally before, and any time I had questions about the forms or process, they helped me every step of the way with a smile on their faces. It’s a completely different experience compared to the Reseda location, where everyone always looks miserable. I 100% recommend this USPS location to anyone in the Winnetka area who needs to send mail.”

“I always see the same 2-3 people working the counters any time I stop by and they are always so kind. They do remember me and ask me about my day and just have a good conversation. No need for anyone to disrespect these workers”

“Long live the United States Postal Service! I've always had good experiences at this Post Office. The employees are helpful and knowledgeable. I've always been able to find parking in the parking lot and the overall atmosphere is clean and orderly. Thank you postal workers!”

“I am surprised about some of the negative comments. This has been my post office for 20 years and I have never found the staff less than courteous and professional.”