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9AM - 2PM
550 N Moorpark Rd, Thousand Oaks
Banks
“If you're tired of a traditional banking experience, hop on over to Kinecta. The team at Thousand Oaks is second to none! Sydney helped me get a loan and payment transaction set up with zero hassle. And when a different bank-who-shall-not-be-named-actually-it-was-Chase involved in the process made a pretty big error, she went above and beyond to resolve the issue quickly and efficiently. I can't say enough great things about this branch. No matter who you work with - Sydney, Kamille, Selena, Erik or Michael - you're in good hands.”
“Top notch remote client service . I have never stepped foot in a branch and have had and paid off two auto loans with them. I'm wrapping up a new loan this week and have again been very pleased with how easy it is to work with them.”
“The ladies here are wonderful and ALWAYS go above and beyond to help. It's a 30 min drive for me so I have to make time away from work but they make me feel like I am valued as a client ... hard to find with a bank. Thanks ladies!”
9AM - 2PM
18 W Thousand Oaks Blvd, Thousand Oaks
Banks
“It’s okay if you walk in. They still don’t get anything right but you can talk to a human. The website stinks and don’t try calling. Edit. I got it straightened out. You have to goin though”
“This bank has now become the top of the top with the new regime. Wasnt like this years ago. Ive been a customer there over a year and Im hardly a big fish but they treat me like Im the KINGFISH!. Brianna and her crew do back flips to take care of you and quickly. Rarely a line as they keep things moving and have numerous outstanding different banking products. I cant recommend them enough. Not too mention its extremely convenient to also knock off some grocery shopping since they are nestled right inside Albertsons and convenient ATM machine as well.”
“The best bank in the whole city! Only here people were able to help and did their job perfectly! I recommend contacting Matthew - the best in the business. All the staff were polite and helpful. Best banking experience of my life.”
“I had to close an account and as soon as I walked in I was greeted and helped by Pierre Gonzales. He was very helpful and made the process quick and easy. I was worried that it would be a pain to do, but was pleasantly surprised with how painless it was. I definitely recommend going to Pierre if you need help with an account!”
“I had some complicated banking to do on 08/23/23. I ran across a teller, Julie, who was so knowledgeable, friendly and helpful. I can't remember the last time I received such treatment, what an asset she is to your bank. I hope she can get some recognition for her work ethic!”
“Oshin, the branch manager, gave us the absolutly best service one could hope for.He fought hurdles and went above and beyond.He also showed ownership over a mistake that was not done by him.”
9:00 AM - 12:00 PM
970 South Westlake Boulevard, Westlake Village
Banks
“Not sure why the reviewer of 2/17/19 gave a one star review. Miss Patel is great and has always been there for myself and my wife. Everyone at this bank are knowledgeable and responds quickly to help.”
10AM - 2PM
33 N Moorpark Rd, Thousand Oaks
Banks
“I have been with this bank and branch or decades through 3 takeovers. The staff there did not change for the most part which shows a loyalty to employees. Some original people are still there. I am not sure about some of the negative reviews. Any person can personally have a bad day, workloads can be heavy with people out sick or working while not feeling well. Some people don't seem to like anybody. Whatever the case, I have experienced that every person working there is genuinely very kind and helpful. I do not experience any longs lines when I visit. Candy is a go to person there who sincerely has your best interests at heart and has never failed to help me with any complication that did arise. I feel fortunate to have had her on the customer's side constantly. All banks have the same irritating rules, procedures and miserable underwriting groups to deal with. At least at this one the people there do care and will really do anything in their power to make you happy and meet your needs. It is a very nice feeling to go where you are genuinely liked.”
Open 24 hours
148 W Hillcrest Dr, Thousand Oaks
Banks
“I had some complicated banking to do on 08/23/23. I ran across a teller, Julie, who was so knowledgeable, friendly and helpful. I can't remember the last time I received such treatment, what an asset she is to your bank. I hope she can get some recognition for her work ethic!”
“I want to highlight the EXCELLENT customer service Associate Banker Estefany provided me today. While I was there to deposit some checks, I thought I'd ask her if there was any way I could be reimbursed for some service fees my account accrued while I was on state disability during COVID. I explained that the state didn't provide the option of direct depositing the checks, thus I got hit with service fees. I had tried to have the fees reversed at other Chase locations with varying results, and finally just gave up fighting... Not only did Estefany herself try to reverse all of my remaining fees, but when she was blocked from doing it herself, she went the extra mile by making a 10 minute phone call that eventually entirely resolved the issue. Estefany--It may have just seemed like a small gesture, but I mean it when I say I am truly grateful for your help today!!!!! Thank you so much”
“I was helped by a staff member named, Allyse. She was extremely thoughtful and thorough in helping me with a deposit I needed to make. Very happy with the level of service I received.One thing to know, while it seems the available staff to help is limited as you walk into the door, they did make a huge effort at accommodating others in line as it built up so as not to let people feel they were going to wait a long time, such as bringing additional staff out from the back to help.”
“Puts Bank of America to shame. They should take lessons on what customer service looks like. Most of the time. Keep your standards high. No understaffing nightmares please.”
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“I have found that Hilda Lopez is very welcoming and always quickly solves the issue that I came to the credit union for! She has even called me at home multiple times when she discovers an issue that requires our intervention. She and her staff provide exceptional service!!!!”