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9AM - 2PM
550 N Moorpark Rd, Thousand Oaks
Banks
“The service is always great. The staff are always nice. A special shout out to Saroj Patel who asked me if I was using the online banking and I explained I locked myself out and she helped me to restore it. She was also very helping when opening my checking account.”
“We have been members of Logix Credit Union for more than 10 years. The staff is friendly, patient, courteous, and professional. The after-hours services are easy to reach and always helpful. We have been protected by our bank from several hacking attempts, and we regularly use the credit card rewards, which offer generous reimbursements.
Our last visit to the local branch was especially surprising and pleasant when our child received a stuffed robot, the symbol of the bank. The lollipops and treats are hard to resist! We also love how our local branch donates to public schools and actively participates in the community to offer support. Every visit to the branch is a very positive experience, and our local branch truly feels like an extension of our family.”
“Royal Business Bank is excellent community bank, I talked to the staff for personal banking information and they are professional, nice and give me all the information I need. I love it. Thank you and recommend everyone to talk with them for personal banking need.”
“My dad wanted me to put in a good review. He says Mark Vazquez and the team there were very patient and spent the time to get his electronic bill play set up. Thank you!!”
“Service was fast. Not too many uncessary qiestions. I ask to cash my check, provide my identification and it was all they had to see and cash my check without the hassle other branches tend to have.”
Open 24 hours
461 S Reino Rd, Newbury Park
Banks
“Kudos to Chase Bank branch on Reino Road! I recently had a series of very positive interactions with Matthew Martinez and the other branch staff at Chase Bank in the Albertson's parking lot on Reino & Kimber in Newbury Park. I had a particular issue that I needed help with, and the following occurred: * I was welcomed to the branch when I entered. * After explaining what I needed, I was taken to the office of a branch executive - no waiting. * We sat across the desk from one another - no Lexan barrier - and after I explained what I needed, it took just a few minutes for Matthew to accomplish it. This required a couple of phone calls, again accomplished immediately, to the right people the first time. * A few days later, I got a call from the branch manager asking if everything had worked out. Yes! * Just this afternoon, I got another call from Matthew to make sure that all issues had successfully resolved, and that I was now able to do what I had needed to do. Yes! Although the non-profit I was associated with had an account there, it was closed about a year ago. I don't have any other accounts there, but this certainly encourages me to consider doing so.”
“I just want to say how amazingly helpful this branch was. I had an appointment to get a new account set up and not only did they work with me for getting a decent time, they had included notes for what the visit was for. It made the whole process go by so much smoother than having to explain everything all over again.
David McGauney was an absolute delight to work with. Not only did he answer my questions but he was pleasant and knowledgeable about the questions I had. I will definitely be coming back to this branch for further transactions.”
“As a small business owner it's important to choose a bank that understands your needs, and in today's world you simply do not get that with the huge banks. I recently moved my business accounts over to Montecito and I couldn't be happier. Sal and his staff were extremely accommodating in every aspect of the transition. It's good to know that banks like this still exist.”
9AM - 2PM
11-A E Hillcrest Dr, Thousand Oaks
Banks
“I've been banking here for many years. I have never had a bad experience. Everyone there is always eager to help and I've always been greeted with a smile.
Thank you Lauren!”
“Great experience, the banker was nice and friendly. She helped me to open a new account. Everything went smoothly and to my satisfaction. Highly recommend this branch.”
“The ladies here are wonderful and ALWAYS go above and beyond to help. It's a 30 min drive for me so I have to make time away from work but they make me feel like I am valued as a client ... hard to find with a bank. Thanks ladies!”
“Just want to share that Josh was a rockstar and helped my business partner and I sort out a cashier's check that was having us kicked back and forth by the customer service back office until Josh gave us his time to help us sort out the issue. I remember having to deal with a cashier's check record before and I gave up because it felt like one side was blaming the other side, etc. Josh and the team at the Chase office this past Friday surpassed my expectations and went above and beyond to help us to get the coveted record we were looking for.”
Open 24 hours
2170 Newbury Road, Newbury Park
Banks
“This Citibank branch went beyond what would be considered average customer service today. I needed to deposit an inordinate amount of coins in rolls and this team worked together to help absolve me of my burden without complaint. It was a very nice show of consideration and--what oftentimes seems to be lost--extraordinary service and I am truly grateful.”
“I have visited this Chase bank branch more than 50 times in the last 5 years, I work nearby, and every time I have been satisfied with the quality of service and their ability to meet my banking needs. Chase add more tellers to the kiosks if they see a line is getting long. Overall, I am very satisfied with my experience at this Chase Bank location and will continue to bank here.”
“Best of the best in service and all our banking needs. You can buy a car they help locate and add on extended warranty. That goes for home loans as well as sea doors, boats, motorcycles... they have it all. You always talk with a live person at that branch!. Non profit so $ back too... BEST BANK!”
“Went to bank on Saturday to take advantage of promotion for money market met with Tanim The banker. I highly recommend him and One West Bank. He spent a lot of time with us answering questions and talking about other promotions we could avail. Great to talk with a real professional.”
“Stephanie and others were outstanding. I mean went out of the way to stay a full hour + after closing. Went above and beyond in many ways to help me. Best branch i have ever dealt with.”
9AM - 4PM
11-A E Hillcrest Dr, Thousand Oaks
Banks
“What a great branch! Everyone I encounter here in Thousand Oaks is always so helpful and extremely knowledgeable. Especially during these uncertain times, they take everyone's safety as a top priority! I've never had an issue when visiting this branch, and if I ever did, I'm confident they'd do their very best to assist me. Perfect example! I needed a transaction done, it was Friday and I was running late. I was heading out of town for the weekend and it needed to be done that evening!! I called ahead and asked if they could help me, I arrived 5 TILL 6 and they made it happen! NOW, I'm not saying go in 5 till to do your banking haha, but just one of MANY examples of their exceptional customer service. Even under the masks, I enjoy seeing their "smiling" faces every time I visit. Keep up the great work providing the BEST banking experience in ALL of Thousand Oaks! 10/10”
9:00 AM - 12:00 PM
970 South Westlake Boulevard, Westlake Village
Banks
“Not sure why the reviewer of 2/17/19 gave a one star review. Miss Patel is great and has always been there for myself and my wife. Everyone at this bank are knowledgeable and responds quickly to help.”
“This branch was very friendly. We arrived 15 minutes before closing due to unexpected issues and they took the time to hear our needs, helped answer questions and stayed late to help us. Justin and Diamond helped with our estates case and I would definitely recommend coming here for your needs. Thank you guys for helping us during this difficult time. After 2 account owners passing, we were met with kindness, patience, and grace. Thank you Schwab!”
“Visited the branch at 3965 E Thousand Oaks today. Was welcomed by Navi Madan who was so patient and professional. So grateful to her for helping me out with my matter!”
“I have been with this bank and branch or decades through 3 takeovers. The staff there did not change for the most part which shows a loyalty to employees. Some original people are still there. I am not sure about some of the negative reviews. Any person can personally have a bad day, workloads can be heavy with people out sick or working while not feeling well. Some people don't seem to like anybody. Whatever the case, I have experienced that every person working there is genuinely very kind and helpful. I do not experience any longs lines when I visit. Candy is a go to person there who sincerely has your best interests at heart and has never failed to help me with any complication that did arise. I feel fortunate to have had her on the customer's side constantly. All banks have the same irritating rules, procedures and miserable underwriting groups to deal with. At least at this one the people there do care and will really do anything in their power to make you happy and meet your needs. It is a very nice feeling to go where you are genuinely liked.”
“Puts Bank of America to shame. They should take lessons on what customer service looks like. Most of the time. Keep your standards high. No understaffing nightmares please.”
“Marko Glusac, the local Thousand Oaks Citibank mortgage broker. Marko just finished refinancing my home loan. Due to unavoidable financial events of the last 4 years, I am a tough REFI, even though my FICO is in the lower to middle 800 figure. About as good as it can get. In other words I have a spotless record going back decades. However, the underwriter absolutely refused to clear the loan. As with all underwriters, they are scared of their shadow. At the same time, Marko refused to take it off of the "books" until the underwriter okayed the loan. He never gave up. He won, which means, I won also. The loan was approved. Marko is truly one of the best, if not the best loan agent that i have ever run across.”
“On Jan 6th 2025 I visited this Bank of America. I was helped by Rita Roosta. She did a great job at helping me with my parent’s trust. She was very professional, knowledgeable, and friendly. She took her time to do everything correctly, answered all of my questions, and worked in a time efficient manner. She is a great asset to Bank of America.”
“It's not my bank, but I had to get some quarters. So when I went in and talked with Julian he was able to find the best way to save money and get the quarters. Really good costumer service.”
“my business credit card stopped working and after speaking to two customer representatives over the phone that couldn't help me, i decided to go to this branch. thankfully Benita was working and she took the time to call the BMO credit card representative and get this all worked out. this wasn't an easy task and she had the patience and time to help me. i highly recommend this branch and her for anything you need help with. i will be returning to her in the future if i have any questions or concerns.”
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“If you're tired of a traditional banking experience, hop on over to Kinecta. The team at Thousand Oaks is second to none! Sydney helped me get a loan and payment transaction set up with zero hassle. And when a different bank-who-shall-not-be-named-actually-it-was-Chase involved in the process made a pretty big error, she went above and beyond to resolve the issue quickly and efficiently. I can't say enough great things about this branch. No matter who you work with - Sydney, Kamille, Selena, Erik or Michael - you're in good hands.”