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10:30AM - 7PM
350 W Hillcrest Dr, Thousand Oaks
Shoe Stores
“Highly recommend this place! They have a great selection of exceptional products and quality brands, but the unbeatable customer service gives this place 5 stars!! Letty went above and beyond. I am happy with all my purchases. Will definitely keep coming back.”
“Vanessa went out of her way to save me a handful because the shoe was wrong price /wrong box. Shoe priced at 170, she scanned it to find the correct price was lower and 60% off clearance for 35$ ??”
“I was at my wits end trying to find a coat. After going to umpteen dozen shops and with no luck, I wandered into J. Jill. The sales lady was amazing! She brought out a coat that was perfect! I was about to give up! So glad I wandered in ?. Highly recommend.”
“I've visited this new store several times now, and it's clean, spacious and well-organized. The selection of boots is pretty amazing and about what you might expect from a store called: "Boot Barn." They also have a large inventory of both men and women's clothes, including jeans, shirts, jackets, belts, hats and a decent variety of work clothes. Despite the western theme, they also have work, hiking and casual boots, although they don't carry premier brands of hiking boots, like you'll find at REI. But for the casual hiker, they will definitely have what you need. One nice thing about the store is the central seating area, replete with a comfortable sofa and coffee table. It's nice for relatives and loved ones who go shopping with you, who probably don't want to tag along in the aisles. This store is dog friendly, so feel free to bring your best friend along too. However this store isn't perfect and it falls short in some ways. While there are some incredibly helpful, outgoing and courteous associates, such as Stacey and Sarah, many of the other associates appear to be disengaged, less-focused and even a little rude. I caught one middle manager scolding an employee in front of a customer, and another young female associate rolled her eyes behind a staff member's back. A lot of the staff are very young, and they may not have great people skills or maturity yet. Some good customer service training might be in-order for some of the younger employees. Also while temperature is often a subjective thing, this store is uncomfortably warm, during this Summer. Either the air conditioning isn't working properly or management has decided to save a few dollars at the expense of their customers. Walking around a big store while it's warm is no fun. Their selection of products is pretty good, but it's obvious that the store heavily promotes and stocks some brands, such as Wrangler over other brands, such as Levis. This is probably a corporate decision, which is out of their control, but it's nice for customers to easily see and shop for their own preferred brands. I can definitely recommend this Boot Barn location, and with a few simple improvements, it could easily earn 5 stars...”
“I love Nordstrom Rack, I went looking for shoes, so I had to stay focused. I'm not impressed with today's styles and didn't find anything I liked. I'm looking for the perfect red pump, and from the color to the style, it seems like an impossible task. They did have some unique styles and almost threw me off, but I am hyper focused to find the right red pump, 2" heel, with a strap in back. Where are you?”
“From the moment we walked in we were greeted by Justin and was helped by him the entire time we were in the store. He was super attentive and extremely personable. Great customer service is hard to come by nowadays so I really appreciate Justin being so amazing! He’s a great employee and would be the reason I would come back to this location!”
“Went in few days ago and met one of the most amazing sales associates I've ever seen. Her name was Kate I believe. I work at four seasons hotel and her service was even better than most employees there! I'm a guy so and she could tell I was confused and was patient and helped me the whole time.”
“I love shopping at this Anthropologie location because the store is always clean, well stocked, gorgeous and the sale section is really big. All of the employees at this location have been excellent to me but I chose to write a review because one team member named Holly really went above and beyond for me today in pulling together an order and I very much appreciate her dedication and kindness. Thank you Holly!”
“Very service-oriented, knowledgeable staff. They'll fit you in the proper shoe for your feet. While the shoes felt great, I got the feeling that the salesperson was guiding me toward the priciest shoe, which I later found for about half the price elsewhere. (And my physical therapist suggested that I wear a shoe with more cushion and not so much support.)”
“Fantastic customer service. Very helpful since I am not used to shopping at a women's store. I was buying a gift for my wife. It was a very painless experience”
“This one is for Kevin! He was professional, great sense of humor, patient and helped select merchandise. There was a decent selection but shoe sizes in stock seem to go quick. Doesn’t surprise me because there decent pricing! Kevin earned this review for this store he made a fantastic impression and representation of the store. Even seemed busy tending to customers. All forms of payment accepted and make sure you have a Journeys account set up too! See that when we see that again Kevin!! Thanks kid!”
“This location has a beautiful selection of jewelry, and they often have great sales going on, which makes it a nice spot to browse for deals. I always enjoy checking out their tops and dresses too—they have some really stylish pieces. Since there aren’t many Black and White stores around anymore, I make it a point to stop by whenever I’m in the area. However, customer service is something I value highly, and unfortunately, this location doesn’t always meet expectations in that department. There’s a woman who I believe is the manager, and the way she speaks to the employees is often quite harsh and demanding. It creates an uncomfortable atmosphere, and honestly, it makes me hesitant to ask questions or engage too much because I worry it might lead to the staff getting reprimanded. It’s disappointing because the store has potential, but the overall experience could definitely be improved with a more respectful and customer-friendly environment.”
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“Came here last minute and Sylvia took very good care of us. Thank you for such a great experience. We walked out with a form fitted tuxedo. Perfect fit. Thank you again”