The Spectrum Store in Thousand Oaks provides good customer service with helpful, polite, and knowledgeable staff. Customers report fabulous experiences where employees are friendly, engaging, and quick to resolve issues. The staff is noted for being patient and going out of their way to get the job done, even when facing difficulties like system outages. They work to complete transactions efficiently so customers do not have to return another day. However, the process for transferring data from old phones can take too long, especially with older models, which may cause inconvenience near closing time. The store offers services including switching from other carriers, mobile upgrades, and trade-in credits for equipment. While this location receives positive feedback for its great employees, a comparison is made to another area store that does not share the same reputation for helpful service. The store is a local destination for Spectrum Internet, mobile, cable TV, and live TV services.
Next time you want to take care of customers give the representative skills to tell us the functions of the phone 📱 and the features inside the box not after it’s purchased
May 2026
Went in to add the Spectrum Invincible to our already high speed home internet and WiFi network. I shopped the Oaks Mall location to add a Spectrum Invincible connection to our home. The staff were helpful, quick, and professional.
May 2026
Tech was friendly and knowledgeable. He solved our problem.
