The Spectrum Store in Thousand Oaks provides good customer service with helpful, polite, and knowledgeable staff. Customers report fabulous experiences where employees are friendly, engaging, and quick to resolve issues. The staff is noted for being patient and going out of their way to get the job done, even when facing difficulties like system outages. They work to complete transactions efficiently so customers do not have to return another day. However, the process for transferring data from old phones can take too long, especially with older models, which may cause inconvenience near closing time. The store offers services including switching from other carriers, mobile upgrades, and trade-in credits for equipment. While this location receives positive feedback for its great employees, a comparison is made to another area store that does not share the same reputation for helpful service. The store is a local destination for Spectrum Internet, mobile, cable TV, and live TV services.
Walk in to store this morning. Got to talk to associate when my turn came up. He handled my billing issue in 10 minutes. He was professional and knowledgable.
July 2026
Wait times are really obnoxious. Half of customers waiting long times for simple return of equipment. Consider having a dedicated station for returns
July 2026
Very quick. Got great advice. So out of there. Didn't have an appointment! Out in 10 minutes. Thanks Tever!!
