Lowe's ProServices offers a mix of positive and negative experiences for customers. Many reviews highlight the excellent customer service provided by staff members like Nathan, Angelo, Maria, and Gary, who go out of their way to assist shoppers. Customers appreciate the friendly atmosphere and the willingness of employees to help, whether it's cleaning up a spill, finding items, or assisting with packing supplies. The store is generally described as clean and organized, making shopping a pleasant experience. However, there are some concerns regarding customer service, particularly with the self-checkout process. One customer expressed frustration over having to locate a price tag on their own, feeling that they were taking on a role typically handled by staff. Despite this issue, many shoppers still enjoy the variety of products available, especially during seasonal shopping, like for Christmas trees. While some customers wish for additional payment options like Apple Pay, they still value the selection of items for home improvement and gardening. Overall, Lowe's ProServices is recognized for its helpful staff and wide range of products, but there are areas for improvement in customer support, especially during busy periods.
Came in to purchase a refrigerator and walking into the store I SPILLED my coffee. Nathan was the first person to check on us. He helped us no questions asked. I felt bad having him clean it up but he did it with a smile. Thank you NATHAN!!!! we will be coming back to this location from now on
February 2024
Very difficult to find help to ask questions. Seems the workforce had shrunk and shelves need to be stocked
January 2024
Angelo and Maria are excellent in Customer support. Rate their excellent service as a 10!!! Angelo is in the garden center and goes the extra mile to make sure customers can find what they need. Maria is very cordial as well and cery helpful in the Customer service area. Always nice to shop at Lowes with such friendly service!
