U-Haul Moving & Storage of Tustin is a facility described as extremely quick, easy, and efficient. The process is smooth and streamlined, with customers reporting quick in-and-out service. The staff is noted as friendly, very helpful, very nice, very professional, and efficient. The trucks are simple, acceptable, and easy to drive, with a nice touch of including a lock for the rear hatch. The location has everything for a move, including rentals and storage. Some room for improvement is noted regarding the company's apps, which can be unwieldy. The check-in process, especially after hours, can take some time to figure out. A recommendation is for staff to give first-time truck drivers a brief tutorial. A minor issue mentioned involves fuel levels and mileage charges, where a customer felt a refund for extra gas was not addressed. Overall, it is a really good facility that is much less expensive than competitors and is recommended for moving and storage needs.
