Victra in Ukiah, CA, is a trusted Verizon Authorized Retailer known for providing excellent customer service. Customers appreciate the friendly and helpful staff, especially employees like Claude, who are always smiling, very friendly, and ready to assist. Staff members are knowledgeable and handle a variety of needs, such as setting up new phones, transferring data, and resetting old devices. Many reviews highlight the patience and dedication of the team, with one customer mentioning a staff member who was very patient even when questions were numerous. The store offers a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers value the store’s efforts to make the experience pleasant and trustworthy. However, some mention a few miscommunications about accessory costs, leading to surprise bills. Overall, Victra provides a positive experience, with customers describing it as the best place to go for phone needs and praising the staff for their helpfulness and professionalism.
The young crew there were great, Ryan was so knowledgeable and helpful, spent an hour helping me with a tough problem - a big thank you for your patience and all the while with a smile!
May 2024
Ryan was so patient, even when I got impatient, when I was buying my new phone. I had many questions, and Ryan had all the answers. It was a very pleasant experience.
May 2024
I received fantastic customer service with one exception, she didn’t tell me the cost of accessories, just got them and installed overpriced screen savers and picked up the overpriced power blocks without consulting me about cost. Yes I should have asked and was shocked at my bill at the end of the process.
