Victra in Ukiah, CA, is a trusted Verizon Authorized Retailer known for providing excellent customer service. Customers appreciate the friendly and helpful staff, especially employees like Claude, who are always smiling, very friendly, and ready to assist. Staff members are knowledgeable and handle a variety of needs, such as setting up new phones, transferring data, and resetting old devices. Many reviews highlight the patience and dedication of the team, with one customer mentioning a staff member who was very patient even when questions were numerous. The store offers a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers value the store’s efforts to make the experience pleasant and trustworthy. However, some mention a few miscommunications about accessory costs, leading to surprise bills. Overall, Victra provides a positive experience, with customers describing it as the best place to go for phone needs and praising the staff for their helpfulness and professionalism.
I like going to the Ukiah store because of all my questions are answered Thank-you
July 2026
I had the best customer service today, I was purchasing a new iPad. Andy was so helpful, kind considerate and patient. The younger lady in there was so professional dealing with other customers.😁🎉
May 2026
Andy, was a very knowledgeable agent. He was very professional and was helpful with my selection.
