RXO Last Mile provides a range of delivery services and has received mixed reviews from customers. Many appreciate the hard work and professionalism of the delivery teams. For instance, one customer praised a delivery driver for going above and beyond during a refrigerator delivery, while others noted quick and courteous service during their deliveries. Customers also highlighted the efficiency of the team, with some deliveries completing in about 30 minutes, including setup and removal of old items. However, there are concerns regarding communication and timeliness. Some customers expressed frustration over delays and a lack of updates, wishing for better service. A specific employee, Thomas Wright, received commendation for addressing issues and providing solutions, which restored some customers' faith in the company. Overall, RXO Last Mile demonstrates potential with dedicated staff, though improvements in communication and timeliness could enhance the customer experience.
Nice people, good in and out times...a bit longer on Fridays...but they aren't lazy like some.
August 2024
Greg, the Delivery Driver here at the Archer did a great job when goes above and beyond every time he’s here thank you Greg
February 2024
These guys delivered a refrigerator to our town home today (2nd floor). They did a great job just getting the new one in and hauling away the old one through a couple of narrow passages. Installation on the new refrigerator was quick as well.
